As a Genesys Cloud Architect, you will be responsible for translating complex client requirements into technically sound, differentiated, and deliverable contact center solutions built on the Genesys Cloud CX platform. You are expected to demonstrate master-level proficiency across Genesys Cloud's full technology stack - including telephony, API-driven integrations, AI/automation tooling, and data architecture - while leading technical decision-making across multiple teams and workstreams. Proficient in Genesys Cloud CX platform architecture and implementation is required. Expert proficiency in REST API integration, SIP/WebRTC telephony design, and Requirements Analysis is recommended. Expert proficiency in Solution Architecture, Contact Center Technology Design, and Solution Planning, Costing & Pricing is suggested.
Looking for bilingual French-English Genesys Architects.
Genesys Cloud Architect • Toronto, ON, Canada
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