Job Description
| Senior L3 Support Engineer – OnBase ECM & Integrations Location: Toronto, ON Hybrid: 3 days in office Skills: Microsoft SQL Server 2019 Experience Required: 6-8 Years Role Descriptions L3 Incident & Problem Management • Resolve critical/complex incidents escalated from L2. • Lead root cause analysis (RCA) and permanent fixes. Platform Engineering & Optimization • Design and implement OnBase configurations, performance tuning, and improvements. • Handle upgrades, patching, and system enhancements. Architecture & Integration Support • Provide SME support for integrations (APIs, middleware, upstream systems). • Define best practices for document workflows and automation. Release & Change Governance • Lead production releases, deployment strategies, and stabilization. • Ensure change compliance and risk mitigation. Operational Leadership • Guide L1/L2 teams, reduce incident backlog, and improve MTTR. • Drive SLA adherence and continuous service improvement. Outcome Focus • Zero critical incidents / improved system resilience. • Faster resolution for complex issues. • Optimized OnBase performance and scalability. • Strong governance and release stability. Key Words to Search in Resume • OnBase Architecture (Enterprise / ECM Design) • Integration (APIs / System-to-System / Middleware) • Workflow Optimization / Automation • Root Cause Analysis (RCA) / Problem Management • Migration / Upgrade (OnBase, Appian / CP4BA) |
Senior L3 Support Engineer – OnBase ECM & Integrations • Toronto, ON, ca
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