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SereneAid
Processing Centre Advisor – Child Care ProgramsSereneAid • Edmonton, AB, ca
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Processing Centre Advisor – Child Care Programs

Processing Centre Advisor – Child Care Programs

SereneAid • Edmonton, AB, ca
30+ days ago
Job type
  • Full-time
Job description

Job Title

Child Care Assessor / Representative (Hybrid) – Government of Alberta

Processing Centre Advisor – Child Care Programs

Location

Edmonton or Calgary, Alberta (Hybrid)

Client

Government of Alberta – Education and Childcare

Employment Type

Contract

Positions

8

Job Summary

The Government of Alberta is hiring Child Care Assessors/Representatives to support the delivery of Alberta's Child Care Subsidy Program, Child Care Family Portal, and Canada-Alberta Early Learning and Child Care initiatives. This client-focused role involves assessing applications, determining eligibility, providing customer support, resolving complex issues, and ensuring accurate program administration while maintaining confidentiality and compliance with government policies.

Key Responsibilities

  • Review, assess, and process child care subsidy applications, renewals, and amendments.
  • Determine client eligibility by reviewing financial and supporting documentation.
  • Respond to inquiries via phone, email, and online channels.
  • Guide families and childcare providers through program requirements and online services.
  • Investigate and resolve application, eligibility, payment, and system-related issues.
  • Maintain accurate records and ensure compliance with privacy and information management standards.
  • Collaborate with internal teams and external stakeholders.
  • Support operational improvements, testing, training, and special projects.
  • Deliver professional, empathetic, and client-focused service.


Requirements

Required Qualifications

  • High School Diploma or GED.
  • Minimum 3 years of customer service and/or retail experience.
  • Minimum 2 years researching documentation to determine appropriate resolutions.
  • Minimum 3 years working in a fast-paced environment.
  • Minimum 3 years prioritizing work in a complex environment.
  • Strong analytical, organizational, and communication skills.
  • Ability to interpret policies, procedures, and legislation.
  • Experience handling confidential information professionally.

Preferred Qualifications

  • Diploma, Certificate, or Degree in Office Administration or a related field.
  • Experience navigating multiple computer systems simultaneously.
  • Call centre/customer support experience.
  • Government, benefits administration, or eligibility assessment experience.
  • Experience supporting clients through complex or sensitive situations.
  • 4+ years of experience in a similar administrative or assessment role.

Work Schedule

  • 36.25 hours per week
  • Monday to Friday
  • 8:15 AM – 4:30 PM (Alberta Time)
  • Hybrid work arrangement
  • Candidates must reside within one hour of Calgary or Edmonton
  • Office attendance may be required up to 5 days per week based on operational needs.

Security Requirements

Successful candidates must complete:

  • Level 2 Enhanced Security Screening
  • Criminal Record Check
  • Financial Management Risk Indicator Screening (FMRIS)

Required Skills

  • Customer Service
  • Eligibility Assessment
  • Program Administration
  • Case Management
  • Administrative Support
  • Document Review
  • Analytical Skills
  • Problem Solving
  • Data Entry
  • Multi-System Navigation
  • Call Centre Support
  • Microsoft Office
  • Communication Skills
  • Time Management
  • Attention to Detail
  • Confidential Information Handling
  • Team Collaboration


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Processing Centre Advisor – Child Care Programs • Edmonton, AB, ca

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