Operational Platform Specialist

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink— unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Operational Platform Specialist is responsible for the operating, planning, and continued configuration of software platforms that support business operations at Rocky. This role requires an ability to understand Rocky's operations with sufficient technical knowledge of software platforms to operate and adjust as required, and manage relationships with third-party suppliers.

This position works Monday through Friday in a hybrid capacity from our workshop in Canmore, Alberta, requiring a minimum of three days per week on site.

What you'll be doing

• Management of software platforms to support thebusiness
• Serve as the primary liaison with system and platformpartners andvendors, overseeing relationships and leading contract negotiations
• Lead project management forupgrades, feature adds/changes, implementation of new platforms, modules, and/or functionality.
• Provide system supportacross the business, which includesalltroubleshooting, and systems andhardwareprocurementforall employees and retail stores
• Oversee ongoing system administration, setup and maintenance of data flows and integrations
• Evaluate and implement platform improvements from a financial and organizational perspectivethat support strategic objectives
• Work with individuals and groups throughout the organization to provide technology solutions based on the organization's needs
• Provide coaching, training, and support for software platforms asrequiredto the organization, including SOP creation
• Ensurethe accuracy of data within platforms through the implementation and monitoring of controls, both technical and operational
• Manageappropriate accessto systems through system administrative controls, including account creation and review.
• Utilize systems to formulate regular and ad hoc reportsto provide the business with the informationrequiredto make informed decisions
• Oversee the IT budget, ensuring effective allocation, costmanagementand alignment to contracts

Does this sound like you?

• Proven advanced operational and functional knowledge of various software platforms, including Enterprise Resource Planning (NetSuite), Point of Sale (Shopify), ShipStation, StoreForce, Celigo Integrator, Microsoft, PowerBI
• Certificationin Information Systems, or Computer Science
• Minimum 2 years of experience in system operations
• Strongorganizationalskillswith a solid technicalunderstandingand budget management
• Proven ability to learn and make use of new functions and technologies
• Demonstrated Project Management experience and skills
• Strong communicationskills, both oral and written

What's in it for you?

• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

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