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Conch Charters
Yacht Customer Service CoordinatorConch Charters • Peterborough, Ontario, Canada
Yacht Customer Service Coordinator

Yacht Customer Service Coordinator

Conch Charters • Peterborough, Ontario, Canada
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Where you will be based:

  • This is a full time, shore based role, located at our base in Road Town, Tortola - the heart of the beautiful British Virgin Islands. This is the sailing capital of the world.
  • We offer a competitive salary in USD, and a easy-going work environment.
  • It's perfect for someone who loves being on the water & is looking to live in the flip-flop weather all year round.


What you will be doing:

  • In this role, you will be the front face of the company.
  • You will provide excellent customer service by briefing customers and making sure they are comfortable operating the boat and ready to leave the docks.
  • You will organize a dock plan, move boats, refuel boats, debrief customers, and help with chase calls.
  • When you are not interacting with guests, you will enjoy creating content for boat operation manuals, how-to videos, and promotional content.

During your training period:

  • You will quickly develop a solid understanding of various yacht systems and their operation, and related common troubleshooting.
  • Photographing boat systems and preparing boat instructional manuals.
  • Checking that yachts are prepped and ready for charter.
  • Learn to move boats on and off docks safely without incidents.

After completion of your training:

  • Once you develop a strong understanding of the fleet, you will independently deliver briefs for charter starts and debriefs clients on their experience of the yacht upon their return.
  • Take a lead on the creation of yacht briefing videos and boat operations manuals to help customers understand the systems and equipment on board.


When we don’t have charters:

  • Assist with hurricanising the fleet in off-season and taking them to safe storage.
  • Assist with base projects as required by the Operations Manager.


What we are looking for:

  • Passion for sailing and the sailing lifestyle.
  • Sailing qualifications.
  • Excellent customer service skills.
  • Someone who wants a full-time, year-round position.
  • Must be able to take high quality photos and video, create video content for YouTube.
  • A technical mind to understand boat systems and their operations.
  • Great communication skills to deliver engaging boat briefs to customers.


Apply today to join our team for the rest of our season! We will also consider applicants who wish to move to the BVI at the end of Canadian sailing season.

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Yacht Customer Service Coordinator • Peterborough, Ontario, Canada

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