Quality Manager

Job Description

The Quality Manager is responsible for leading the development, implementation, maintenance,
and continuous improvement of the Quality Management System (QMS) in Minerals, Natural Resources, Canada. The role ensures compliance with applicable standards, accreditation requirements, regulatory obligations, and customer expectations. The Quality Manager partners with operational leaders and stakeholders to promote quality excellence, manage audit and compliance activities, support risk management initiatives, and drive continuous improvement across the organization.

• Develop, implement, maintain, and continually improve the Quality Management System (QMS) - ISO/IEC 17025.
• Ensure QMS documentation, records, and procedures remain current and effectively implemented.
• Establish and maintain effective document control processes.
• Ensure personnel are trained, qualified, and competent to perform assigned responsibilities.
• Coordinate internal and external audits and support accreditation activities.
• Lead investigations relating to nonconformances, customer complaints, and quality concerns.
• Facilitate corrective and preventive action processes and verify effectiveness.
• Support risk assessments and continuous improvement initiatives.
• Analyze quality data and trends to identify opportunities for improvement.
• Provide quality guidance and technical support to operational teams and leadership.
• Develop and deliver training related to quality systems, procedures, and compliance requirements.
• Collaborate with cross-functional stakeholders to improve processes and customer satisfaction.
• Provides leadership, coaching, and guidance regarding quality management requirements and best practices.
• Supervises and develops assigned personnel and supports recruitment, onboarding, training, and performance management activities as required.
• Balances operational requirements with quality, compliance, and customer expectations while managing multiple priorities, audits, investigations, and improvement initiatives.
• Decisions directly impact quality performance, customer satisfaction, compliance, accreditation status, operational effectiveness, and organizational reputation.
• Investigates quality issues, determines root causes, evaluates risks, develops corrective actions, interprets standards and regulations and analyzes trends to support informed decision-making.

Qualifications

• Bachelor's degree in a technical, engineering, science, business, or related discipline preferred.
• Minimum 5 years of relevant experience in quality management, quality assurance, compliance, or
a related field required.
• Experience managing quality systems and audit programs preferred.
• Supervisory or leadership experience preferred.
• Knowledge of Quality Management Systems and quality assurance principles.
• Knowledge of applicable industry standards, regulatory requirements, and auditing practices.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and quality management tools.
• Strong project management and stakeholder management skills

Additional Information

Compensation: $84,000 to $100,000 per year

Some benefit highlights:

• 80% coverage Health, Dental and Vision
• Paid time off benefits
• RRSP Program Eligibility

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.