Talent.com
OpenRoad Auto Group
Appointment Coordinator- Richmond HondaOpenRoad Auto Group • Richmond, British Columbia, Canada
No longer accepting applications
Appointment Coordinator- Richmond Honda

Appointment Coordinator- Richmond Honda

OpenRoad Auto Group • Richmond, British Columbia, Canada
25 days ago
Job type
  • Full-time
Job description
DRIVING POSSIBILITIES

Position:Appointment Coordinator

Status:
Full-Time

Dealership:Richmond Honda

Department:
Service

Compensation:
$20-$22 per hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing
23 brands
across
44 locations
) with a shared vision to become the national automotive leader in customer experience. As one of "Canada's Best Employers" and "Best Managed Companies", we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy:

  • Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
  • Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
  • Comprehensive extended health and dental plan (applicable for full-time positions only)
  • Strong focus on training, development, and internal promotion opportunities
  • Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
  • Be part of a culture that celebrates you through employee recognition programs and engagement events
ROLE & RESPONSIBILITIES:

  • Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due.
  • Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date.
  • Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
  • Contact customers who are due for maintenance to book appointments.
  • Offer alternative dates and/or times and book new appointments into the system when customer is unavailable for scheduled appointment.
  • Monitor incoming e-mail appointments and book as necessary.
  • Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.
  • Take note of all customer comments and feedback and forward to the Service Manager.
  • Update customer information on file.
  • Report all and any customer complaints to Service Manager.
  • Attend meetings and training as required.
  • Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
  • This position will be expected to perform other duties as assigned by management.
  • OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • 2 years of experience in customer relations.
  • Strong organizational and people skills.
  • Some knowledge of automotive equipment parts and accessories.
  • Good computer skills and ability to maintain records using a computerized appointment system.
  • Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
  • Ability to make sound decisions in a manner consistent with the essential job functions.
  • Ability to work constructively with members from all departments within the dealership.
Internal Candidates:

To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Create a job alert for this search

Appointment Coordinator- Richmond Honda • Richmond, British Columbia, Canada

Similar jobs

Royal Centre Dental Group Patient Care Coordinator

DentalcorpVancouver
Full-time

Become a key player at Royal Centre Dental Group as a Patient Care Coordinator, enhancing patient experiences in Downtown Vancouver.Your focus will be on appointment management and patient communic... Show more

 • Promoted

Proposal Coordinator

Architecture49 Inc.Vancouver, Metro Vancouver Regional District, CA
Full-time

Proposal Coordinator – Vancouver.We offer a comprehensive and customizable benefits package, including a share purchase program, RRSP matching program, flexible schedule, hybrid work environment, c... Show more

 • Promoted

VCA Canada Team Coordinator Reception Role

VCA Animal HospitalsVancouver, Metro Vancouver Regional District, CA
Full-time

Elevate your career as a Reception Team Coordinator at VCA Canada in Vancouver, BC.Your role supports onboarding, training, and the development of a thriving team culture.As a key member of the VCA... Show more

 • Promoted

University Guidance Counselor & AP Coordinator

Urban AcademyNew Westminster
Full-time

A community-focused independent school in New Westminster seeks a University Counsellor & AP Coordinator to support students with university applications and provide guidance on educational pathway... Show more

 • Promoted

Vancouver Service Coordinator Opportunity

Overhead Door CorporationDelta, Metro Vancouver Regional District, CA
Full-time +1

Become a Service Coordinator at our Vancouver/Delta Branch and lead our service operations while ensuring a positive customer experience in this full-time role.This permanent position requires a pr... Show more

 • Promoted

Dynamic Education Coordinator Richmond BC

Oxford Learning Centres Inc.Richmond, Metro Vancouver Regional District, CA
Full-time

Step into the role of Education Coordinator at Oxford Learning Richmond and help shape the educational path of students aged 3 to Grade 12.This full-time position involves hands-on program manageme... Show more

 • Promoted

Passionate Education Coordinator in Richmond

Oxford Learning Stoney CreekRichmond, Metro Vancouver Regional District, CA
Full-time

Oxford Learning Richmond is seeking a passionate full-time Education Coordinator to enhance student experiences.This hands-on in-person role requires flexibility and a drive to create dynamic learn... Show more

 • Promoted

Event Sales Coordinator

Distinct VancouverVancouver, Metro Vancouver Regional District, CA
Full-time

This range is provided by Distinct Vancouver.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Our focus is on delivering exceptional brand experi... Show more

 • Promoted

Remote Sales Appointment Setter — High-Earning Potential

SHE-comVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A company focused on women's empowerment is looking for a remote Sales Appointment Setter.In this role, you will make outbound calls to engage warm leads, qualify them, and schedule appointments wi... Show more

 • Promoted

Recruiting Coordinator

Insight GlobalVancouver
Full-time

Vancouver Canada, Hybrid schedule Tues/Wed/Thurs in office.Regional Expertise: Deep familiarity with North American hiring logistics, including time zone management.Technical Expert: Power-user sta... Show more

 • Promoted

Best Royal Recruiting & Immigration is Hiring a Marketing coordinator

Best Royal Recruiting & Immigration Ltd.Burnaby, Metro Vancouver Regional District, CA
Permanent

Best Royal Recruiting & Immigration Hiring a Marketing Coordinator.Kingsway, Suite 388, Burnaby, BC, V5H 2E2.Permanent full‑time (40 hours per week).Start date: As soon as possible.Education: Colle... Show more

 • Promoted

Remote Recruiting Coordinator for Growth

AffirmVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A technology-driven financial institution is seeking a recruiting coordinator to enhance the candidate experience and support hiring operations.The ideal candidate is adaptable, possesses strong co... Show more

 • Promoted

Receptionist & Sales Coordinator

Vancouver MitsubishiVancouver, Metro Vancouver Regional District, CA
Full-time

An amazing opportunity to fill a true hybrid position at a dynamic automotive dealership in the heart Of Vancouver, BC.You will join and support our Vancouver Team with an emphasis on sales and adm... Show more

 • Promoted

On-Site Marketing Coordinator Role

SavariaSurrey, Metro Vancouver Regional District, Canada
Full-time

Become a key player at Garaventa Lift in Surrey, BC, as a Marketing Coordinator.This on-site position emphasizes content creation and strategic campaign management.As part of Garaventa Lift, the Ma... Show more

 • Promoted

Proposal Coordinator

WSPVancouver, Metro Vancouver Regional District, CA
Full-time

Proposal Coordinator – Vancouver.We offer a comprehensive and customizable benefits package, including a share purchase program, RRSP matching program, flexible schedule, hybrid work environment, c... Show more

 • Promoted

Full-Time Marketing Coordinator Opening

Aqua Paws Hydrotherapy Inc.Vancouver
Full-time

Become a Marketing Coordinator at Aqua Paws Hydrotherapy Inc.This full-time role emphasizes creating impactful marketing strategies to promote canine wellness services.As part of the Aqua Paws team... Show more

 • Promoted

Dental Administrative Coordinator | Full-Time + Benefits

Dental CorporationVancouver
Full-time

A reputable dental clinic in Vancouver seeks a full-time Dental Administrator to support patient care and manage administrative functions.The role requires a minimum of 3 years of experience, with ... Show more

 • Promoted

Volunteer Coordinator at ElderDog Canada

ElderDog Canada - VanCity PawdVancouver, Metro Vancouver Regional District, CA
Full-time

Drive volunteer engagement and support at ElderDog Canada in the role of Volunteer Coordinator.You will be pivotal in fostering a strong volunteer community.As Pawd Volunteer Coordinator, your impa... Show more

 • Promoted

Marketing Coordinator

Family Innovation Corp.Vancouver, Metro Vancouver Regional District, CA
Permanent

FIC) is a multi‑family office providing multiple services, including estate planning, risk management, financial counsel, trusteeship, investment advice, and other services.We recognize excellent r... Show more

 • Promoted

Remote Membership & Growth Coordinator — Renewables

Canadian Renewable Energy Association (CanREA)Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A renewable energy association in Canada is seeking a Membership and Business Development Coordinator to manage the membership database and support member engagement.The successful candidate should... Show more