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Power Staffing Solutions
Desktop Technical SupportPower Staffing Solutions • M3C, ON, ca
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Desktop Technical Support

Desktop Technical Support

Power Staffing Solutions • M3C, ON, ca
25 days ago
Job type
  • Full-time
Job description
Job Description
Desktop Tech Support

About the Role

We are looking for a reliable and customer-focused Desktop Tech Support professional to join our team on-site in North York. In this role, you'll be the go-to person for resolving end-user technical issues, managing hardware and software support requests, and ensuring smooth day-to-day IT operations for our team.

Responsibilities

  • Provide hands-on desktop support for end users, troubleshooting hardware and software issues
  • Set up, configure, and maintain desktops, laptops, mobile devices, and printers
  • Manage and resolve support tickets through the company ticketing system in a timely manner
  • Support and maintain Active Directory user accounts and permissions
  • Assist with basic networking troubleshooting (connectivity, printers, shared drives, etc.)
  • Ensure systems are running on Windows 11 and assist with upgrades/migrations as needed
  • Document recurring issues and solutions to improve support efficiency
  • Escalate complex issues to senior IT staff when necessary
  • Deliver friendly, professional, and efficient support to all end users

Requirements

  • 2+ years of experience in a desktop support or IT helpdesk role
  • Hands-on experience with Windows 11
  • Experience working with a ticketing system (e.g., ServiceNow, Zendesk, Freshservice, or similar)
  • Working knowledge of Active Directory (user/account management)
  • Basic understanding of networking fundamentals (connectivity, troubleshooting)
  • Experience supporting end-user hardware: desktops, laptops, mobile devices, and printers
  • Strong communication and customer service skills
  • Ability to work full-time on-site, Monday to Friday

Nice to Have

  • Relevant certifications (e.g., CompTIA A+, Network+)
  • Experience supporting a mobile device management (MDM) platform
  • Prior experience in a corporate/office environment

Schedule

  • Monday to Friday
  • Full-time, 40 hours/week


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Desktop Technical Support • M3C, ON, ca

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