Program Coordinator, Integrated Management System

ABOUT US

Almost million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE
Reporting to the Program Manager, Integrated Management System and Continuous Improvement, is responsible for implementing, maintaining and monitoring the Integrated Management System, including ISO standards, the Drinking Water Quality Management Standard, environmental and quality standards for water, wastewater and waste management services; developing, implementing and administering risk management programs to support water, wastewater and waste management; planning and delivery of audits; establishing procedures, objectives, targets and performance measures to support continual improvement; coordinating environmental, quality and regulatory reporting; implementing process improvements with stakeholders to identify efficiencies and root causes, ensure standard conformance through process development, problem solving through corrective actions and assigning related tasks; providing strategic advice on management system standard requirements; monitoring and tracking management system performance; and providing recommendations to resolve conformance issues.

WHAT YOU'LL BE DOING

• Administers and coordinates Integrated Management System (IMS) requirements, including the Quality Management System (QMS), Environmental Management System (EMS) and other relevant management system standards, including the Drinking Water Quality Management Standard, as required by the Safe Drinking Water Act.
• Supports the development of complex management system policies and identifies opportunities for improvement.
• Coordinates documentation, including developing and updating standard operating and emergency procedures, work instructions and guidance documents for the IMS and standard reporting procedures in accordance with regulatory, customer and supplier requirements.
• Prepares procurement materials, including bids and contracts as required to support administration of software.
• Develops software process improvements and works with stakeholders to implement software upgrades and modifications.
• Documents software process changes including business impacts, implementation and upgrades.
• Monitors and maintains Intelex for adherence to established information processing standards and quality control; highlights areas of deficiency and recommends changes for process improvement.
• Investigates reports of regulatory non-compliance and process non-conformance; reports all non-compliance to management and on direction, to the Ontario Ministry of the Environment, Conservation and Parks (MECP).
• Responds to inquiries and resolves concerns, as appropriate.
• Ensures that services provided meet Regional customer experience standards.
• Performs other duties as assigned, in accordance with Branch and Department objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a University Degree in Environmental Studies/Sciences, or approved equivalent combination of education and experience.
• Knowledge of best practices related to process improvement, management systems, DWQMS, ISO 9001, ISO 14001, ISO 19011, and Hazard Analysis and Critical Control Points (HACCP).
• Experience in compliance tracking, auditing, environmental and quality management, policy/standards development, program/project management and process improvement.
• Working knowledge of relational database systems such as Intelex.
• Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.