Job Title: P&C Insurance Policy Conversion Analyst (Guidewire PolicyCenter, Policy Administration, Data Validation)
Mandatory Requirements
• Experience in Property & Casualty (P&C) Insurance
• Multilingual proficiency in English and French (spoken and written)
• Experience in policy administration, policy servicing, or insurance operations
• Ability to interpret insurance policies, endorsements, and policy documentation
• Proficiency in MS Excel and other productivity tools
• Good communication and stakeholder management skills
• Ability to work accurately in a process-driven environment
Good to Have
• Knowledge of the Canadian P&C Insurance Market
• Experience with Guidewire PolicyCenter or similar Policy Administration Systems
• Exposure to insurance compliance and regulatory requirements
• Proficiency in Microsoft Office applications
Key Responsibilities
• Add, modify, delete, and validate policy data to facilitate successful conversion into the target policy administration platform
• Compare source system records with target system data and perform required corrections
• Validate policy information, endorsements, coverages, limits, deductibles, and other policy attributes
• Investigate and resolve policy conversion exceptions and errors
• Monitor policy conversion queues and take corrective action on errored-out policies
• Support policy renewals by ensuring timely completion of conversion activities
• Perform quality checks and validation activities in accordance with established QA frameworks
• Ensure data accuracy, completeness, and compliance with client requirements
• Document exceptions, risks, and issues identified during conversion activities
• Participate in audits, performance reviews, and quality management programs
• Maintain daily production and progress reports
• Track and report agreed KPIs and SLA performance metrics
• Collaborate with Aviva stakeholders on policy-related queries and escalations
P &C Insurance Policy Conversion Analyst (Guidewire PolicyCenter, Policy Administration, Data Validation) • Markham, ON, ca
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