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EDI Gateway inc.
Clerk, customer serviceEDI Gateway inc. • Montréal, QC, Canada
No longer accepting applications
Clerk, customer service

Clerk, customer service

EDI Gateway inc. • Montréal, QC, Canada
30+ days ago
Job type
  • Full-time
  • Permanent
Job description
  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 35 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
  • or equivalent experience

Work setting

  • Private sector
  • Internet/Web services company
  • Private company, corporation or industry
  • Data processing and computers

Tasks

  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Answer clients' inquiries and provide information
  • Perform data entry
  • Provide customer service

Computer and technology knowledge

  • MS Excel
  • MS Office
  • Electronic mail

Work conditions and physical capabilities

  • Attention to detail

Own tools/equipment

  • Computer
  • Internet access

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player
  • Ability to multitask
  • Dependability
  • Quick learner

Screening questions

  • Are you available to start on the date listed in the job posting?
  • Do you have experience working in this field?
  • Do you have the equipment you need to work from home (like internet and a workspace)?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

  • Day

Workplace information

  • Hybrid

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage

Financial benefits

  • Life insurance

Long term benefits

  • Long-term care insurance

Other benefits

  • Free parking available
  • Paid time off (volunteering or personal days)
  • Travel insurance
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Clerk, customer service • Montréal, QC, Canada

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