We are currently seeking a Team Lead, Business Membership to join our team. This is a hybrid position with the opportunity to work from one of our offices in Duncan, Kelowna, Langley, Penticton, or Victoria, BC.
The Team Lead, Business Membership is responsible for leading, coaching, and developing a team of Business Membership Advisors within the Member Advice Centre’s dynamic omni-channel environment. This role oversees the end-to-end business membership onboarding process, ensuring memberships are established accurately and in compliance with all applicable regulatory, audit, risk, and organizational requirements. The Team Lead fosters a high-performance culture by providing ongoing coaching and professional development that supports excellence in advisory services, sales, and relationship management, while delivering a consistent and exceptional member experience. The role also partners with Business Membership Advisors during member interactions, providing guidance, support, and real-time coaching to strengthen member outcomes and team capability. As a key cross-functional leader, the Team Lead collaborates with senior leadership, branch teams, operations, and other business lines to strengthen partnerships, drive continuous improvement, and support strategic initiatives that enhance the business member experience and contribute to the organization's growth objectives.
Here’s what would be included as a part of your typical day
Required Skills, Experience & Qualifications
Team Lead, Business Membership (Member Advice Centre) • Kelowna, BC, Canada
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