Salesforce Administrator

Position Summary

The Salesforce Administrator is responsible for managing, optimizing, and supporting Trojan Technologies’ Salesforce platform to enable effective sales, service, and customer relationship management processes. This role provides day-to-day system administration, maintains data integrity, supports user adoption, and implements platform enhancements that improve business efficiency and decision-making.

Detailed Role Responsibilities

• Administer and maintain the Salesforce platform (Sales Cloud, Service Cloud, Field Service), including user setup, roles, profiles, permission sets, and workflows, to ensure a secure and scalable environment.
• Design and implement custom objects, fields, page layouts, flows, validation rules, and dashboards that align Salesforce capabilities with evolving business requirements.
• Partner with Sales, Marketing, and Customer Service.
• Manage data quality initiatives — including deduplication, data imports/exports, and ongoing hygiene processes — to establish a trusted, single source of CRM truth.
• Execute system upgrades, release management, and sandbox deployments, testing to maintain platform stability and deliver continuous improvements with minimal business disruption.
• Develop and deliver user training, documentation, and adoption programs that empower Trojan Technologies associates to leverage Salesforce confidently and effectively.
• Analyze CRM usage data, build performance reports, and deliver actionable insights to Sales and Marketing leadership to support data-driven decision-making.
• Collaborate with IT and third-party vendors to manage integrations between Salesforce and other enterprise systems, including ERP and marketing automation platforms.
• Champion data governance policies and security best practices to ensure compliance with Veralto's data standards and internal controls.

Desired Behaviors and Qualifications

Veralto Core Behaviors

• Apply Insights – Listen to stakeholders, apply critical thinking, and cultivate breakthrough operational results.
• Instill Trust – Act with integrity, transparency, and accountability.
• Deliver Results – Translate strategy into execution, champion continuous improvement, and drive sustainable outcomes.
• Win as a Team – Promote collaboration, empower diverse perspectives, and foster inclusion and well‑being.

Role Specific Behaviors

• Owns the Salesforce platform with a service-oriented mindset, balancing system reliability, security, usability, and business enablement.
• Translates business needs into practical Salesforce solutions by listening to stakeholders, clarifying requirements, and configuring scalable, user-friendly processes.
• Promotes strong data discipline by maintaining accurate CRM data, reinforcing governance standards, and proactively addressing data quality issues.
• Builds trust with users by responding with urgency, communicating clearly, and following through on support requests, enhancements, and issue resolution.
• Drives user adoption by creating clear documentation, delivering practical training, and helping teams understand how Salesforce supports their day‑to‑day work.
• Applies a continuous improvement mindset by monitoring platform performance, identifying automation opportunities, and simplifying processes where possible.
• Collaborates effectively with Sales, Marketing, Customer Service, IT, and external partners to align Salesforce capabilities with business priorities.
• Demonstrates strong attention to detail when managing configurations, releases, testing, permissions, reports, dashboards, and integrations.

Qualifications

These are the must-have requirements for the role:

• Experience in Salesforce administration, including hands‑on configuration of Sales Cloud or Service Cloud in a multi-user business environment.
• Salesforce Certified Administrator credential (or demonstrated commitment to obtain within six months of engagement).
• Proven track record of translating business requirements into Salesforce configurations that improve user adoption and process efficiency.
• Experience with Salesforce data tools (Data Loader, Import Wizard) and development of reports and dashboards.
• Bachelor's degree in Business Administration, Information Technology, or a related field, or equivalent practical experience.
• Strong communication skills with demonstrated ability to partner cross-functionally and support end users at all levels of the organization.

Preferred Qualifications

These are nice-to-have skills that will set candidates apart:

• Experience with Salesforce Sales and Service Cloud and Field Service Scheduling.
• Salesforce Advanced Administrator, Platform App Builder, or additional Salesforce certifications.
• Familiarity with CRM integrations.
• Background in a manufacturing, industrial technology, or B2B commercial environment.
• Experience supporting global or multi-site organizations with complex CRM governance requirements.

Location

Hybrid

Other Duties

The associate may be asked to perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

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