Talent.com
Calian
Tier 1 Managed Services Engineer 1 1Calian • Quebec, Quebec, Canada
No longer accepting applications
Tier 1 Managed Services Engineer 1 1

Tier 1 Managed Services Engineer 1 1

Calian • Quebec, Quebec, Canada
17 days ago
Salary
CA$55,000.00–CA$60,000.00 yearly
Job type
  • Full-time
Job description

Position Overview

The Cloud & Managed Services Engineer works out of the Network Operations Center (NOC).

This position supports a 24/7 operations environment. While a primary schedule will be assigned shift times may be adjusted periodically to meet customer business or operational demands.

Work schedules may vary based on business needs operational requirements and team coverage. Candidates should be comfortable working a flexible schedule including potential adjustments to shift assignments as needed.

Responsibilities

  • Deliver exceptional customer experiences.
  • Work on a schedule basis which may include nights weekends and night-weekend shift (2nd / 3rdshift)
  • Process requests and issues reported by monitoring tools ticketing tools calls and emails relating tobut not limited to various technologies supported by Managed Services
  • Thorough technical knowledge of various technologies such as:
  • Microsoft core business applications and operating systems.
  • Disaster recovery solutions (a plus).
  • Various networking devices such as routers/switches/access points etc.
  • VOIP Cloud Calling business phone systems solutions
  • WebEx Finesse MS Teams (a plus)
  • Security devices
  • Cloud Solutions AWS Azure Google (a plus)Basic remote access solution supports: VPNConnectwise Automate and other tools
  • Work with vendors and service providers to open repair tickets and hardware RMA
  • Obtain and maintain certifications and accreditations consistent with job responsibilities.
  • Take ownership of open tickets manage priority and provide updates in a timely manner to endcustomer.
  • Perform initial troubleshooting and information gathering.
  • Follow SOP documented in Knowledgebase system.
  • Timely escalation on tickets to Tier 2/Tier 3 team.

Responsible for:

  • Weekly time entry in the ITSM platform
  • Expense reports
  • Perform other duties as required and/or assigned
  • Employee must be able to perform essential functions of the job with or without reasonable accommodation
  • The Cloud & Managed Services Engineer does not have any direct reports.

Qualifications

To perform this job successfully an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge skill and/or abilityrequired.

  • Advanced understanding of operating systems business applications printing systems and networksystems
  • Interpersonal skills: such as telephony skills communication skills active listening and customer care
  • Diagnosis skills of technical issues
  • Ability to multitask and adapt to changes quickly
  • Ability to work in a team and communicate effectively
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all the organizations key IT services for which support is being provided
  • Understanding of support tools techniques and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment

Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future

Compensation: $55000 to 60000

Job Title: Tier 1 Support Engineer/IT Managed Services

Requisition Number: 2515

Date: June 26 2026

Location 1: Houston TX

Remote: No

Business Unit: Essential Industries

Department: Information Systems & Information Technology

Job Type: Full-time

#LI-CH1#

#SF#


Required Experience:

IC


Employment Type : Temp
Experience: years
Vacancy: 1
Monthly Salary Salary: 55000 - 60000

Create a job alert for this search

Tier 1 Managed Services Engineer 1 1 • Quebec, Quebec, Canada

Similar jobs

Technical Services Manager: Functional Foods & Omega-3

Grasslands Recruitment Specialists - Canadian Ag RecruiterQuebec, Capitale-Nationale, CA
Full-time

A leading recruiting company in agriculture seeks a Technical Services Manager to provide support in ruminant nutrition and functional food development.This remote role requires a strong background... Show more

 • Promoted

Senior Network Engineer (Azure Certification) - REMOTE

Pave TalentQuebec, Capitale-Nationale, CA
Remote
Full-time

Get AI-powered advice on this job and more exclusive features.This range is provided by Pave Talent.Your actual pay will be based on your skills and experience — talk with your recruiter to learn m... Show more

 • Promoted

In-Service Design Engineer - Hybrid AOG Focus

Capgemini EngineeringQuebec, Capitale-Nationale, CA
Full-time

A global technology and business transformation partner is seeking a Design Engineer for In-Service Support in Mirabel, Quebec.This role involves assessing aircraft structure damage, responding to ... Show more

 • Promoted

Innovative Engineer for Next-Gen Containerization and Virtualization

CanonicalQuebec, Capitale-Nationale, CA
Full-time

Lead the charge in containerization and virtualization technology as a talented engineer.Engage in exciting projects with cutting-edge technologies while enjoying a fully remote work environment.Th... Show more

 • Promoted

Site Reliability Engineer for Cloud Infrastructure Management

NewtonQuebec, Capitale-Nationale, CA
Full-time

Be a pivotal Site Reliability Engineer focused on improving infrastructure resilience and reliability.Collaborate remotely to drive operational success and enhance system performance in a dynamic e... Show more

 • Promoted

Ontario Highway Design Engineer — Lead MTO Projects

AtkinsRéalisQuebec, Capitale-Nationale, CA
Full-time

Join a forward-thinking company dedicated to engineering a better future for our planet and its people.As a Highway Design Engineer, you will play a vital role in delivering innovative highway desi... Show more

 • Promoted

SMPO Services Sales Specialist – System Z

IBMQuebec, Capitale-Nationale, CA
Full-time

The SMPO Services Sales Specialist will help develop solution strategies, sales plays, and present to client sponsors, which can include, but are not limited to the IT and Line of Business sponsors... Show more

 • Promoted

Senior Site Reliability Engineer — Kubernetes, AWS & Observability

ThinkificQuebec, Capitale-Nationale, CA
Full-time

A leading e-learning provider in Canada is seeking a Senior Site Reliability Engineer to enhance and secure their infrastructure supporting online course creators.This role involves improving perfo... Show more

 • Promoted

Manager, Systems Engineering

DavieLévis, Chaudière-Appalaches, CA
Full-time

As the Manager, Systems Engineering, you will support the design, development, integration, and testing of the Canadian Coast Guard’s future fleet of six Program Icebreakers.This role will manage a... Show more

 • Promoted

Senior Solutions Engineer | REMOTE (ONTARIO)

GatekeeperQuebec, Capitale-Nationale, CA
Remote
Full-time

Senior Solutions Engineer | REMOTE (ONTARIO).Gatekeeper is the ONLY unified contract & third-party risk management platform that protects compliance‑centric organisations by delivering company‑wide... Show more

 • Promoted

DevOps Engineer - AWS, CI/CD & Reliability Focus

NewtonQuebec, Capitale-Nationale, CA
Full-time

A leading cryptocurrency firm in Canada is seeking a DevOps Engineer to improve CI/CD workflows and manage infrastructure.The ideal candidate will have experience with AWS, automation, and operatio... Show more

 • Promoted

Senior Site Reliability Engineer

Orion InnovationQuebec, Capitale-Nationale, CA
Full-time

SRE will be responsible for the reliability, scalability, and performance of systems supporting classified government projects in an air-gapped deployment.This role leverages advanced monitoring an... Show more

 • Promoted

Advanced DevOps Engineer Role

360.Agency Inc.Courbe Québec, QC, CA
Full-time

Agency as an Advanced DevOps Engineer focusing on cloud solutions and security enhancements.This hybrid job offers flexibility while tackling critical technical challenges.Agency, you will leverage... Show more

 • Promoted

Senior Network Engineer — Remote (Juniper/IX Peering)

Ting InternetQuebec, Capitale-Nationale, CA
Remote
Full-time

A leading fiber Internet provider is seeking a Senior Network Engineer to manage network design and deployment.The role involves troubleshooting network issues, collaborating with cross-functional ... Show more

 • Promoted

Principal MLOPs Engineer (Canada)

Rackspace TechnologyQuebec, Capitale-Nationale, CA
Full-time

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.We are looking for a seasoned Principal ML OPS Engineer to architect, build, and optimize ML inference... Show more

 • Promoted

Service Delivery Manager

PythianQuebec, Capitale-Nationale, CA
Full-time

Get AI‑powered advice on this job and more exclusive features.At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence.Foun... Show more

 • Promoted

Field Services Engineer - UPS Systems | Global Travel

GutorQuebec, Capitale-Nationale, CA
Full-time

A leading international UPS manufacturer is seeking a Field Services Engineer to perform on-site maintenance and supervision.This full-time role requires significant travel and expertise in electri... Show more

 • Promoted

SRE-DevSecOps Engineer

High Tech GenesisQuebec, Capitale-Nationale, CA
Full-time

Allowed Staffing Countries: Canada, Costa Rica, Mexico or Brazil, (Remote).High Tech Genesis is seeking a 3-month contractor who can hit the ground running to support our SaaS platform on AWS.Kuber... Show more

 • Promoted

Senior Site Reliability Engineer (Remote-First)

VySystemsQuebec, Capitale-Nationale, CA
Remote
Full-time

A leading technology company is seeking a Senior Site Reliability Engineer with robust Kubernetes knowledge to work remotely.Ideal candidates have over 6 years of experience in IT disciplines, prof... Show more

 • Promoted

Field Service Engineer

GutorQuebec, Capitale-Nationale, CA
Full-time

Gutor is a leading international manufacturer of UPS systems for industrial applications.With over 75 years in business, Gutor serves industries such as oil & gas, petrochemical, chemical, nuclear,... Show more