Senior Analyst, DevOps

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Senior Analyst, DevOps

We are seeking a detail-oriented and technically capable Senior Analyst – DevOps to support the execution and coordination of software releases across Four Seasons’ digital platforms, including our corporate site, mobile and tablet applications, and chat and F&B platforms.

This focuses on release execution, CI/CD support, environment validation, and platform stability. The Analyst will work closely with engineering, QA, and product teams to ensure reliable, high-quality deployments and efficient delivery of platform enhancements leveraging both CI/CD and AI technologies and principles where appropriate.

The role operates within an Agile environment and contributes to deployment processes, release readiness, incident resolution, and continuous improvement of release practices.

The ideal candidate is technically curious, process-driven, has the ability to thrive in a fast-paced environment and comfortable working within engineering-led workflows.

This role is based in our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Manager, Platform Experience – Web Technologies. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing:

Release Management:

• Support end-to-end release execution across environments (Dev, QA, Staging, Production) for digital platforms (web, mobile, chat).
• Validate release readiness, including quality thresholds (code complete, QA validated), dependencies, and environment stability.
• Coordinate deployment activities, release schedules, and change processes.
• Monitor deployments to support real-time issue detection and triage, ensuring timely resolution during releases.
• Track and report release health metrics (e.g., success rates, rollbacks, defect leakage) to drive continuous improvement.
• Identify patterns impacting deployment reliability and release quality, and contribute to remediation actions.
• Maintain backlog tracking and release documentation in JIRA and Confluence.

CI/CD & Environment Support:

• Familiar with CI/CD pipeline execution and deployment workflow concepts.
• Validate environment readiness, including configuration, dependencies, and deployment prerequisites prior to release execution.
• Monitor pipeline runs and deployments to identify failures, instability patterns, and areas of risk.
• Assist in troubleshooting deployment and pipeline issues, working with engineering teams to restore release flow quickly.
• Contribute to improving deployment reliability, consistency, and automation, reducing manual intervention and release risk.
• Support implementation of basic guardrails (e.g., validation checks, deployment criteria) to improve release quality.

Acquisition & Deployment:

• Maintain an in-depth knowledge of all Commercial and digital platforms as well as the company’s strategic business plans.
• Present proposed support changes to business, technical and executive stakeholders as necessary, and follow-up on all issues and required modifications.
• Provide support to the QA team and assist in validating UAT test cases to ensure high-quality release.

Platform Stability & Operational Support:

• Monitor platform health using logs, alerts, dashboards and system reports.
• Support investigation and resolution of technical issues, defects, and production incidents with partners and internal teams.
• Participate in post-release validation and incident reviews (RCA).
• Collaborate with product and engineering teams to prioritize patching and stability improvements.
• Help identify and reduce recurring failure patterns and operational inefficiencies.
• Contribute to improving system reliability, resilience, and performance over time.
• Maintain comprehensive documentation of known issues, configurations, and operational processes.
• Serve as the central point of contact for support-related inquiries and release coordination activities, fostering open communication and collaboration across teams.

Platform Knowledge & Configuration Support

• Maintain working knowledge of digital platforms and supporting systems.
• Support basic configuration validation and platform updates where required.
• Ensure adherence to platform standards, governance, and release practices.

What You Bring:

• 2–4 years in a technical role supporting software delivery, release management, or platform operations, preferably in an eCommerce space.
• Experience leading with planning, coordinating, and managing software releases.
• Experience supporting software releases, deployments and CI/CD processes.
• Strong understanding of the Software Development Life Cycle and deployment practices.
• Experience working with Engineering teams on enhancements, defect resolution and releases.
• Working knowledge of Agile methodologies (Scrum, Kanban) Familiarity with environment management, QA validation, and deployment coordination.
• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering.
• Relevant certifications (e.g., AWS Cloud Practitioner, Agile/Scrum Master).

Who You Are:

Behavioral Competencies

• Ability to operate with moderate independence.
• Detail-oriented with a focus on quality, reliability, and execution.
• Strong analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills across technical and non-technical teams.
• Ability to organize and lead meetings, workshops and group discussions with good presentation skills.

Technical Competencies

Core

• Release lifecycle and deployment processes.
• CI/CD concepts and workflows.
• Agile methodologies (Scrum, Kanban).
• Atlassian JIRA & Confluence.

Working Knowledge

• Observability concepts (logs, monitoring, alerting).
• Web and mobile development lifecycles and platform architecture concepts.
• Monitoring and troubleshooting (logs, crash reports, system alerts).
• APIs and integrations.

Preferred

• Platform observability tools (e.g., Dynatrace, Kibana).
• Test management tools (e.g., TestRail).
• Monday.com.

Salary Range: $70,000 - $95,000 CAD

This role will be a Hybrid working model, which will require 3 days per week at our temporary 20 York Mills Road, Toronto, Ontario location with travel, as needed, to our the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.