Strategy Director - C$157,250 - C$175,750 A Year
OliverToronto, CanadaLead transformative brand strategies at the intersection of social, digital, and AI innovation.Drive client growth and build high-performing teams. Show more
Drive outstanding customer experiences as the Director of Customer Experience at BGIS. Lead strategic initiatives that enhance service delivery and client satisfaction across all accounts. In this key leadership role, you will report on customer experience metrics while guiding the design and implementation of effective service solutions. Your focus will be on integrating client feedback into operational improvements and maintaining high standards of service excellence. Collaborate with cross-functional teams to deliver exceptional client experiences. Key Responsibilities: • Oversee data-driven performance management and insights • Implement CX frameworks tailored to client expectations • Drive innovation in service delivery and design • Establish KPIs for service responsiveness and satisfaction • Manage client relationship and communication strategies Requirements: • Expertise in CX and service design principles • Advanced skills in project management and program implementation • Knowledge of analytics and service delivery models • Proven change management expertise • Relevant professional certifications preferred Shape the future of customer experience at BGIS through strategic leadership and data-driven insights. #J-18808-Ljbffr
Director of Customer Experience Strategy • Markham, ON, Canada