We’re looking for motivated, engaged people to help make everyone’s journeys better.
On a shift-by-shift basis, you will be the key point of contact for our airline customers. Acting as a liaison with the customer you will play a key role in advising operational departments what our airline customers need, at what time and in what quantities. Every day will bring a different set of challenges. You will be integral to our billing process. You will always conduct yourself in a courteous and professional manner when communicating with the customer and all levels within our organization to ensure that the customer requirements are met within time frames.
High school diploma/College Diploma
Previous Customer Service Experience
Previous experience in a highly time sensitive environment
Work well under pressure while dealing with multiple priorities; Able to communicate clearly and concisely in person, in writing over the phone and radio; Ability to work independently with information systems as well interact with customers and operational personnel. Excellent organizational skills and proven ability to manage multiple tasks and ensure that those tasks are prioritized in an orderly fashion. Excellent problem solving, prioritizing and organizational abilities. Superior interpersonal and team building skills. Intermediate computer skills, data entry and detail oriented. Experience with ERP systems is a plus.
This role is part of a 24 hours a day 7 days a week operation which will require shift work. Candidate needs to be able to work shifts which could be morning, afternoon, or night. This will require individuals to work over weekends and potentially statutory holidays. On-time attendance is a key part of this role and will weigh heavily into performance assessment.
$50,000 to $53,000 + benefits
If you want to be part of a team that helps make travel and culinarymemories, join us!
#J-18808-LjbffrAirline Solutions Specialist • Vancouver, Metro Vancouver Regional District, Canada
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