Talent.com
Boldr
Customer Service (Social Media)Boldr • Toronto, ON, CA
No longer accepting applications
Customer Service (Social Media)

Customer Service (Social Media)

Boldr • Toronto, ON, CA
15 days ago
Salary
CA$38,400.00–CA$48,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Senior Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

  • Social Media Management:
    • Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube.
    • Respond to customer inquiries promptly, providing accurate information and resolutions.

  • Customer Engagement:
    • Build and maintain positive relationships with customers through social media interactions.
    • Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.

  • Issue Resolution:
    • Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
    • Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.

  • Content Sharing:
    • Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.

  • Feedback Loop:
    • Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
    • Advocate for improvements in our products and services based on social media feedback.

  • Social Media Guidelines:
    • Adhere to company guidelines and policies when representing Tractive on social media platforms.
    • Maintain a consistent and professional brand voice.

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

  • Curious and authentic, just like us! #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction

YOU HAVE…

  • Bachelor's degree in marketing or any field related.
  • Minimum of 2-3 years of experience in customer support, with a focus on social media management.
  • Strong understanding of various social media platforms and their best practices.
  • Previous experience with social media support tools is preferred.
  • Excellent written communication skills, with the ability to craft engaging and concise responses.
  • Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
  • Ability to work in a fast-paced and dynamic environment.

Benefits

Salary Range: CAD $38,400- $48,000 annually

Create a job alert for this search

Customer Service (Social Media) • Toronto, ON, CA

Similar jobs

Community Engagement Social Media Manager

Intelligent ChangeToronto
Full-time

Lead community engagement in the role of Social Media Manager.Blend strategy with creativity to drive impactful storytelling across diverse platforms in a fully remote setup.This remote opportunity... Show more

 • Promoted • New!

Account Manager, Influencer Marketing & Social Media

The Influence AgencyToronto
Full-time

The Influence Agency is a growing marketing agency that specializes in Influencer Marketing, Social Media Management, Content Strategy & Development, SEO, Paid Media, Web Design & Development, and ... Show more

 • Promoted

Social Media & Content Manager

ClutchToronto, ON, CA
Permanent

We’re on a mission to reinvent the way people buy, sell, and own cars.Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle‑free car buying and selling experience to dr... Show more

 • Promoted

Social Media Manager

DexianToronto
Full-time

We are looking for candidates with strong technical expertise to fill this role.Below are the details of the position:.Mode of Job: Hybrid (2 or 3 daysb>.This role is responsible for developing, ex... Show more

 • Promoted

Remote Social Media & Digital Marketing Specialist

Power RecruitmentToronto, ON, CA
Remote
Full-time

A professional staffing and recruitment firm is seeking a Social Media and Digital Marketing Specialist for a full-time remote position.The successful candidate will manage digital marketing campai... Show more

 • Promoted

Remote Social Media Manager - Brand Storytelling & Growth - $25 - $30 An Hour - Remote

Strategic Marketing AgencyEast York, Canada
Remote
Full-time

Seeking a remote Social Media Manager to lead content planning and scheduling for client accounts, focusing on brand storytelling and growth.Requires 2+ years of experience with social media platfo... Show more

 • Promoted

Hybrid Social Media Manager at OLIVER

OLIVER | The Brandtech GroupToronto, ON, CA
Full-time

Unleash your creativity as a Social Media Manager with OLIVER in a hybrid role in Toronto.Drive engagement, develop strategy, and foster brand identity across all social platforms.In this position ... Show more

 • Promoted

Strategic Social Media Lead — Food Brands & Creators

Bondi Produce and Specialty FoodsToronto
Full-time

A family-owned food distribution company in Toronto seeks a Social Media Strategist to oversee the online presence of its brands.The role includes developing content calendars, engaging with social... Show more

 • Promoted

Social Media Manager & Content Specialist

Sahara AIToronto, ON, CA
Full-time +1

Sahara AI is a decentralized AI blockchain platform that prioritizes sovereignty and provenance of AI, ensuring security, equity, and accessibility for all users.Backed by top investors in AI and c... Show more

 • Promoted

Social Media & Content Manager

Clutch CanadaToronto, ON, CA
Full-time +1

We’re on a mission to reinvent the way people buy, sell, and own cars.Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to dr... Show more

 • Promoted

Manager, Social Media

Gowling WLGToronto
Full-time

We are seeking an experienced and strategic Social Media Manager to lead our Firm’s digital presence on social platforms in Canada and help shape our domestic voice in support of our global brand a... Show more

 • Promoted

Social Media Strategist at Clutch

Clutch SecurityToronto
Full-time

Transform Clutch's engagement strategy as a Social Media Strategist.Your role centers on creating dynamic content and optimizing social media performance.In this role, you'll work closely with the ... Show more

 • Promoted

Toronto Media Manager at DAC

DAC GroupToronto, ON, CA
Full-time

Build your career as a Media Manager at DAC in Toronto, ON, focused on leading innovative advertising strategies.This full-time position emphasizes programmatic, paid search, and social media adver... Show more

 • Promoted

Social Media Manager - Romance Brand Engagement - $56,000 - $66,000 A Year

HarlequinToronto County, Canada
Full-time

Manage social media strategies to boost audience engagement and raise brand awareness. Show more

 • Promoted

Social Media and Community Lead at Mira

MiraToronto
Full-time

Elevate women's health as Mira’s Social Media and Community Lead, crafting engaging, community-first content strategies from a remote workspace.Inspire through innovative social-first campaigns tha... Show more

 • Promoted

Social Media & Content Manager

Clutch SecurityToronto, Ontario, Canada
Permanent

Clutch is looking for a Social Media and Content Manager to join the Marketing team and be an integral part of turning Clutch into a household name.In this position, you will report to the Senior B... Show more

 • Promoted

Social & Community Manager, Social and Content

EdelmanToronto, Ontario, Canada
Full-time

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action.Our culture thrives on three promises: boldness is possibility, empathy is progress, and... Show more

 • Promoted

Digital Paid Media Specialist

t2ó | North AmericaToronto, ON, CA
Full-time

Be among the first 25 applicants.Direct message the job poster from t2ó | North America.Normal office hours are Monday through Thursday 8.Minimum 5-7 years in paid social acquisition.We’re on the h... Show more

 • Promoted

Remote Social Media Manager for AI Chatbot Training

DataAnnotationToronto, ON, CA
Remote
Full-time

Join a leading company as a Social Media Manager, where you will engage with AI chatbots to enhance their conversational abilities.This remote role offers flexibility in project selection and sched... Show more

 • Promoted

Social Media Advertising Innovation Lead

DirectiveToronto, ON, CA
Full-time

Step into the role of a Paid Social Strategist and elevate social media advertising for B2B clients.Bring your innovative mindset and analytics skills to transform marketing strategies remotely.As ... Show more