Talent.com
Line One Contact Centres
Remote (Mandarin & English) Bilingual Customer Support Specialist / LeadLine One Contact Centres • Brandon, Manitoba
No longer accepting applications
Remote (Mandarin & English) Bilingual Customer Support Specialist / Lead

Remote (Mandarin & English) Bilingual Customer Support Specialist / Lead

Line One Contact Centres • Brandon, Manitoba
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Bilingual Customer Support Specialist / Lead (Mandarin & English)




Positions Available: 2–3




Location: Remote (Canada)




Support Level: Tier 1 (with potential translation support and Lead duties)




Hours of Operation: TBA (flexibility required)




Position Overview


We are seeking highly skilled, bilingual professionals fluent in Mandarin and English to join our customer support team for an upcoming project launching in late August 2026. These roles require exceptional communication skills, strong customer‑service instincts, and the ability to support callers with patience, clarity, and professionalism.


Candidates must be comfortable in a call‑centre environment, able to de‑escalate challenging interactions, and consistently deliver a supportive, solutions‑focused experience.




Key Responsibilities



  • Provide Tier 1 customer support in Mandarin and English across phone, email, and chat

  • Deliver clear, empathetic, and accurate assistance to customers

  • De‑escalate difficult calls using strong interpersonal and problem‑solving skills

  • Support client‑facing communications and translation tasks

  • Document interactions and follow established workflows and SOPs

  • Collaborate with leads and team members to maintain service quality

  • Adapt to evolving processes as the project moves through launch and stabilization

  • Uphold professionalism, confidentiality, and customer‑first values at all times




What You Bring



  • Fluency in Mandarin and English (spoken and written)

  • Minimum 1 year of customer service or call‑centre experience

  • Experience in Tier 1 support (required)

  • Strong de‑escalation, empathy, and communication skills

  • Ability to remain calm, patient, and solution‑oriented under pressure

  • Comfortable working in a structured, fast‑paced call‑centre environment

  • Reliable, organized, and self‑directed in a remote setting

  • Flexibility to work within hours of operation once finalized

  • Clear criminal background check




Additional Assets



  • Experience in client‑facing communication

  • Previous translation or interpretation experience

  • Familiarity with CRM or ticketing systems

  • Leadership experience for candidates interested in the Lead track




Technical Requirements




Computer



  • Windows 11 PC

  • Celeron, Pentium, or better processor

  • 4 GHz or higher

  • Minimum 2‑core CPU with 4 logical processors

  • 8 GB RAM or higher

  • 10 GB free space on C: Drive

  • SSD required for lower‑speed processors




USB headset




Smartphone for two‑factor authentication




Antivirus software with regular scans




Webcam for interviews, training, and meetings




VPN use is not permitted




Internet



  • Wired high‑speed connection (Ethernet required)

  • Minimum 50 Mbps download / 5 Mbps upload

  • Fiber or cable connection preferred




These requirements ensure secure access, system compatibility, and high call quality.




Project Details



  • Start Date: August 2026 (exact date to be confirmed)

  • Launch Window: Late August

  • Hours: To be announced; flexibility required

Create a job alert for this search

Remote (Mandarin & English) Bilingual Customer Support Specialist / Lead • Brandon, Manitoba

Similar jobs

Chinese Private Tutoring Jobs Erickson

SuperprofErickson, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

French Private Tutoring Jobs Erickson

SuperprofErickson, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

ESL Private Tutoring Jobs Erickson

SuperprofErickson, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Bilingual Assurance Standards Pro – Impact & Growth

MNPBrandon, MB, CA
Full-time

A leading Canadian accounting firm is seeking a Designated Professional or Manager to join their Assurance Professional Standards team.In this role, you will advise on financial reporting, collabor... Show more

 • Promoted

Office Administration Support Work

HrstalentsolutionsBrandon, MB, CA
Full-time +1

Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level.Administrative Support Assistant.This role is best suited to candid... Show more

 • Promoted

Work From Home Fast & Serious 100% Free - No experience

Clubshop | USMinnedosa, Manitoba
Remote
Full-time

Discover The System MyLeadBiz  That’s Helping Newbies Earn Daily.Turn free traffic into  $100+ per day  with this beginner-friendly biz opp strategy.No product or tech skills n... Show more

English Private Tutoring Jobs Minnedosa

SuperprofMinnedosa, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Algebra Private Tutoring Jobs Erickson

SuperprofErickson, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Designated Professional, Assurance Professional Standards - Technical Services

MNPBrandon, MB, CA
Full-time

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French.Please submit one application only to be considered for this opportunity.Inspirational, innovative a... Show more

 • Promoted

Office Administration Support Work

HRS Talent SolutionsBrandon, MB, Canada
CA$28.00–CA$36.00 hourly
Remote
Full-time +1
Quick Apply

Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Administrative Support Assistant opportunity.This role is best suit... Show more

English vocabulary Private Tutoring Jobs Erickson

SuperprofErickson, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

English Private Tutoring Jobs Erickson

SuperprofErickson, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

IELTS Private Tutoring Jobs Erickson

SuperprofErickson, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

ESL Private Tutoring Jobs Minnedosa

SuperprofMinnedosa, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Interventional GI Specialist | Minimally Invasive Care

Manitoba HealthBrandon, MB, CA
Full-time

A healthcare facility in Brandon, Manitoba is seeking an Interventional Gastroenterologist to perform minimally invasive procedures for gastrointestinal disorders.Candidates must possess a Doctor o... Show more

 • Promoted

Spanish Private Tutoring Jobs Erickson

SuperprofErickson, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

French Private Tutoring Jobs Minnedosa

SuperprofMinnedosa, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Algebra Private Tutoring Jobs Minnedosa

SuperprofMinnedosa, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Administrative Support Assistant - Remote Work

HrstalentsolutionsBrandon, MB, CA
Remote
Full-time

Explore the role of Administrative Support Assistant with a focus on remote work.This position offers a chance to perform routine tasks with a structured approach, perfect for organized individuals... Show more

 • Promoted

Spanish Private Tutoring Jobs Minnedosa

SuperprofMinnedosa, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more