General Manager

Job Type: Full-Time

Annual Salary: $111,216

The Gateway to Your Future

With a combination of outstanding business acumen and hands on understanding of casino operations, the General Manager assumes complete accountability for the financial, operational, customer and human resource objectives of all site operations and facility maintenance.

Using a positive and involved team attitude, this position provides leadership and is instrumental in: creating a customer centric culture, developing and executing strategic, operational and policy initiatives to enhance the financial contribution and effectiveness of casino operations.

In addition, the General Manager will ensure Gateway is in full compliance with provincial regulators relating to casino transactions.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Responsible for Profit and Loss accountability for Casino Operations based on approved board budgets.
• Maintains a thorough knowledge of local markets and implements initiatives to aggressively grow market share.
• Manages all cost elements within the departments, particularly labour efficiency, to maximize profitability.
• Manages recruitment, training and staff development to enhance the strength and effectiveness of staff and managers ability to achieve strategic and operational objectives.
• Develops and implements initiatives and promotional activities through gaming, restaurant, and other elements to drive revenue growth. Collaborates with Marketing to execute promotional plans and maximize customer traffic.
• Leads best practice implementation with regard to casino operations.
• Executes strategic initiatives including gaming floor layouts, product mix, implementation of new products and yields management for both tables and slots.
• Steers customer service training within the facility and provides guidance to managers to ensure the delivery of operational excellence to all customers.
• Ensures excellence in customer service delivery for all departments.
• Liaises with gaming regulators and facility management to ensure operations are maintained (where applicable).
• When required, act as a Casino Shift Manager and performs other administration duties.

What You Bring

• 5 years of gaming experience
• 2 years of experience in a management role
• Post‑secondary education in business, commerce, hospitality or related field
• Ability to lead operational change
• Strong experience in gaming management operations
• Proven leadership skills – able to direct and supervise staff
• Excellent written and verbal communication – including ability to write external submissions
• Solid customer service skills
• Excellent problem solving skills
• Demonstrate and promotes teamwork in the workplace
• Adept at Microsoft Office applications
• Must be willing to work reasonable overtime as business needs require

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

#J-18808-Ljbffr