Accessibility Consultant/Tech (Installer)

Consider joining us as an Accessibility Consultant/ Technician if:

You are looking for a unique sales role where you can apply your relationship building skills. This isn't your typical face-to-face Sales Consultant role. You will sell, install, and provide after-sale service/repair. You will be supported as you learn the functionality and benefits of our products and services. This is a chance to bring real joy to your customers as you make an extra effort to assemble and install customized mobility devices, giving them the freedom to live their best life.

Whether you have worked in the rehabilitation space, have a track record of installing similar custom products, or a recent graduate, you want to take an entrepreneurial approach to grow our client list and provide direct support.

About Motion:

Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We are adding a Accessibility Sales Consultant/ Service Technician to our sales and service team in St Catharines, ON. This posting is for an existing vacancy. You will work directly with clients to understand the issues with their equipment and troubleshoot to solve the problem. You will be managing the full cycle of a client relationship during the purchase process of life-changing equipment, including mobility and accessibility equipment, such as Vertical Platform Lifts, stairlifts, ceiling lifts, ramps, bathroom and bedroom safety items.

What’s in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

Our sales consultants work directly with our clients to select the custom mobility device that best suits their needs. Our clients trust our technicians to ensure that their mobility devices are safe and fully functional. In this role, you will:

• Deliver a Motion customer experience. You will ensure the needs of our clients are met and that we fulfill our promise to make life accessible. You will drive to one or more client sites throughout the greater St Catharines area daily, combining sales calls with product delivery and assembly. You will demonstrate and introduce clients to the equipment you have installed clearly and effectively.
• Drive business. You will do research, make cold calls, and expand our client base. You will ensure that Motion is the top choice for mobility devices in the area by building relationships and sharing your growing expertise. You will pull from our extensive inventory of mobility devices to demonstrate the products and services to our clients and their teams.
• Build and maintain relationships. You will be a driving force behind our company, continually expanding your network and creating new relationships with clients, therapists, caregivers, and other healthcare facilities in our community. You will nurture these relationships and maintain contact, even after receiving the device as you check-in with clients and plan to follow up visits.
• Train and be trained. You will spend time with our technicians, learning the functionality of the devices, and gaining comfort with the basic mechanics. You will increase your product knowledge to demo and sell the best choices to your clients confidently.
• Create and document. You will track all sales leads and client details in our CRM. You will craft business proposals and quotes for our clients, taking into account the funding regulations and Motion's catalogue of devices and services. You will provide our existing clients with Customer Value Plans to find opportunities to add benefit to their current devices and services.

What you bring:

• Experience. You have some experience in a customer-facing sales and service position. Ideally, you have exposure to our client-base and products or an open mind and willingness to learn.
• Construction Skills. You are comfortable using a range of tools and equipment. You have experience assembling, building, or repairing.
• Communication and Collaboration Skills. You are process-oriented and highly detailed. You have excellent written and oral (in person or on the phone) communication skills. You can build relationships with team members, work in close partnership, and thrive in an independent role.
• Empathy and Respect. You can engage our clients in a meaningful way to ensure that their individualized needs are met at every appointment. You approach every interaction with your clients with respect, professionalism, and empathy.
• Flexibility. You have a valid driver's license and can travel to client homes, schools, and hospitals throughout the region in a company vehicle.
• Additional Must Have Requirements. You can lift up to fifty (50) pounds in order to move or repair equipment and devices. You have a Class 5 driver's license and a clean criminal background check and are bondable.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation with a salary range from $45,000 - $50,000 ANNUAL BASE + COMMISSIONS. The precise remuneration can differ depending on skills, experience and geographic location
• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Goodlife Fitness corporate membership discount
• A safe, respectful, and supportive work environment including company-provided safety equipment and resources
• Corporate Fleet Vehicle usage