Learning Systems and Analytics Specialist

Fix Network is looking for a Learning Systems and Analytics Specialist in our Milton or Calgary office who loves to put the foot to the floor! The Learning Systems and Analytics Specialist administers, configures, measures, and improves the organization’s learning platforms, with a primary focus on Zensai’s Learn365 LMS and Microsoft 365 tools. This role enables ongoing training for corporate employees, corporate shops, and franchisees, including compliance and Health & Safety learning. The Specialist manages LMS configuration, access, content, SharePoint learning resources, vendor troubleshooting, governance, quality assurance, accessibility, and learning analytics. The role partners with the Program Delivery Manager to curate content, build curricula, and organize learning pathways aligned to audience needs and business priorities.

The daily road of an Senior Procurement Specialist at Fix Network

LMS Administration, Configuration, and Support:

• Administer, configure, and maintain LMS, including courses, learning paths, permissions, user groups, enrollments, notifications, and reporting structures.
• Manage LMS access, permissions, content, reporting, and user support for corporate employees, corporate shops, franchisees, and brand users.
• Troubleshoot LMS access, course launch, completion tracking, reporting, and content issues; document trends; and escalate technical concerns to IT, LMS vendors, or content curation vendors.
• Partner with stakeholders, subject matter experts, HR, IT, Operations, and brand teams to upload, organize, test, and maintain learning content.
• Manage LMS connections with Microsoft 365, SharePoint, Teams, HR systems, and related productivity tools.
• Maintain LMS governance, data standards, access controls, taxonomy, metadata, and catalog structures that support a consistent and searchable learning experience.
• Test courses, learning paths, enrollment rules, completion logic, notifications, permissions, links, SCORM tracking, browser compatibility, and mobile usability before launch.
• Maintain compliance audit readiness through accurate completion records, certification tracking, expiry dates, renewal requirements, audit trails, and reporting evidence.
• Track vendor releases, system updates, support tickets, and enhancement opportunities for LMS and content curation platforms.

Learning Content, Knowledge Management, and Microsoft 365 Support:

• Create and maintain SharePoint learning pages, resource hubs, and Microsoft 365 content that improve access to learning resources and knowledge assets.
• Support the Program Delivery Manager by curating content, building curricul[CB1.1]a, organizing learning pathways, and aligning resources to program goals, audience needs, and business priorities.
• Organize, tag, review, archive, and retire learning content using knowledge management and content lifecycle practices.
• Upload, test, and maintain SCORM packages, videos, audio files, PDFs, PowerPoint files, Word documents, and other digital learning assets.
• Coordinate with content curation vendors to source, review, troubleshoot, and maintain third-party learning content.
• Ensure content and platform experiences meet accessibility expectations across common learning formats, devices, and user groups.
• Improve navigation, searchability, course discoverability, and ease of access for employee, franchisee, brand, and regional audiences.
• Apply instructional design, adult learning, assessment, microlearning, blended learning, and digital learning best practices to course setup and content quality.
• Coordinate content updates, translations, documentation standards, and version control for corporate, franchisee, and brand-specific learning materials.
• Develop user guides, quick reference materials, process documentation, and FAQs for LMS users, administrators, managers, and stakeholders.

Data, Analytics, and Reporting:

• Build and maintain Learning dashboards and reports for corporate employees, franchisees, brands, compliance, Health & Safety, and other learning programs.
• Clean, transform, model, analyze, and visualize learning data using Excel, Power Query, Power BI, and LMS reporting tools.
• Track learning KPIs, including completions, overdue learning, adoption, assessment results, certification status, compliance adherence, and system usage.
• Analyze learning, engagement, performance, onboarding, compliance, and operational data to identify learning needs, capability gaps, adoption trends, risks, and targeted support opportunities.
• Translate data into insights, recommendations, and stakeholder-ready summaries that improve programs, compliance tracking, and decision-making.
• Evaluate training effectiveness, learner engagement, compliance readiness, and opportunities to improve learning outcomes.

Continuous Improvement:

• Gather feedback from learners, franchisees, managers, and stakeholders to improve the learning platform experience.
• Streamline LMS processes, reporting, content governance, and user experience.
• Promote LMS adoption through clear communication, support materials, and stakeholder guidance.

The pilot we are looking for :

• Degree, diploma, certification, or equivalent experience in Learning and Development, Learning Technologies, Instructional Design, Knowledge Management, Human Resources, Business, or a related field.
• Demonstrated experience administering and configuring an LMS; experience with Zensai’s Learn365 platform is an asset, and experience with other LMS platforms such as Docebo, 360Learning, Canvas, Blackboard, Schoox, or similar is relevant.
• Strong working knowledge of Microsoft 365, including SharePoint site/page creation, Teams, Excel, PowerPoint, Word, and related collaboration tools.
• Advanced Excel skills, including working with complex datasets, formulas, XLOOKUP, pivot tables, Power Query, conditional formatting, data validation, and data cleanup.
• Strong Power BI experience, including dashboard design, data modelling, relationships, measures, Power Query, and stakeholder-ready data visualization.
• Understanding of common digital learning formats and file types, including SCORM, MP4, MP3, PDF, PPTX, DOCX, and related learning assets.
• Knowledge of accessibility requirements and best practices for digital learning platforms, documents, media, and online resources.
• Experience supporting compliance training, Health & Safety training, onboarding learning, or recurring corporate learning programs.
• Strong analytical skills, with the ability to interpret learning data, identify trends, and translate insights into recommendations.
• Experience applying learning evaluation practices, such as Kirkpatrick, Phillips ROI, or similar methods, to assess training effectiveness.
• Practical knowledge of learning design concepts, including learning objectives, assessment approaches, microlearning, blended learning, digital learning quality, and learner experience design.
• Strong organizational, documentation, troubleshooting, communication, and stakeholder-management skills.
• Ability to manage multiple priorities, deadlines, user groups, and stakeholder needs in a fast-paced environment.
• Fluency in French Canadian and English is required

Why Fix network ?

In addition to joining dynamic and highly motivated team in a flexible and constantly evolving work environment. You will have access to the following benefits:

• Employer contribution to RRSP up to 3%
• Salary offered : 87 000 - 98 000 per year
• Training and development: Learning doesn’t stop when you land a job. We’re committed to supporting you by investing in world-class training programs.
• 3 weeks of vacation upon hiring, plus 5 sick days per year.
• Equipment provided by the employer
• Medical insurance for you and your family, including telemedicine.
• Internal career opportunities.
• On-site work schedule: 5 days a week at our office, fostering collaboration and team spirit.
• Permanent, full-time position

At Fix Network, we build highways of connections!

Our story began in 1992 with the founding of Fix Auto Collision in Quebec, Canada. Fix Network is the fastest growing automotive aftermarket service provider in the world, with over 2,000 shops in 21 countries. As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position. This is an exciting time for Fix Network and we need people with great adaptability to be part of our incredible team!

Step on the gas and explore the exciting daily road of a Learning Systems and Analytics Specialist at Fix Network !

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