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Bulletproof TOC Analyst OpportunityBulletproof • City of Moncton, NB, Canada
Bulletproof TOC Analyst Opportunity

Bulletproof TOC Analyst Opportunity

Bulletproof • City of Moncton, NB, Canada
27 days ago
Job type
  • Full-time
Job description
Elevate your career at Bulletproof as a TOC Analyst, working in a 24/7 operational environment focused on incident management and system performance. This opportunity offers meaningful problem-solving experiences. This one-year contract position requires 1-3 years of IT experience and emphasizes the importance of troubleshooting, system monitoring, and adherence to compliance standards. You will collaborate with various technical teams to resolve complex issues and contribute to ongoing improvements. Key Responsibilities: • Monitor and respond to alerts on network systems • Diagnose and troubleshoot hardware and software issues • Collaborate with technical support and external vendors • Update documentation and generate performance reports • Ensure compliance with organizational security practices Requirements: • Post-secondary education in IT or related fields • Minimum of 1-year relevant experience preferred • Managed Service Provider experience is a plus • Familiarity with ITIL methodology beneficial • Excellent customer service orientation Become a vital part of our global team at Bulletproof as a TOC Analyst and drive excellence in service operations. #J-18808-Ljbffr
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Bulletproof TOC Analyst Opportunity • City of Moncton, NB, Canada

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