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Scotiabank
Senior Analyst, Global Onboarding ExperienceScotiabank • Scarborough, ON, CA
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Senior Analyst, Global Onboarding Experience

Senior Analyst, Global Onboarding Experience

Scotiabank • Scarborough, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Is this role right for you?

In this role you will:

  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Identify, analyze and support opportunities for improvement in the process and effectiveness of delivering project objectives and goals.
  • Assist Consultants and Administrators globally with complex employee inquiries pertaining to recruiting & onboarding, resolve escalated inquiries and provide coverage for overflow work when required
  • Manage highly sensitive and confidential hires, such as HR
  • Ensure data accuracy and integrity of employee records and position management changes through established internal control mechanisms.
  • Provide support to the team and senior management with timely and reliable execution of activities related to reporting metrics and key performance indicators.
  • Manage and provide inter-departmental reporting requests for external auditing, weekly internal KPI reporting and Ad-Hoc report requests to assess performance against standard procedures and SLAs
  • Support Onboarding projects and initiatives, including system enhancements, UAT testing, etc.
  • Seek opportunities to improve operational effectiveness, and propose recommendations to Managers and Senior Manager, Hire & Onboarding.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales
  • Principles, while ensuring the adequacy, adherence to and effectiveness of day-today business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed? We'd love to work with you if you have:

  • Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.
  • Relevant experience in resolving customer service requests.
  • Knowledge of employee data administration and end-to-end processes.
  • Deep understanding and knowledge of Bank policies and procedures.
  • Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.
  • Experience in Reporting & Analytics and Power BI is an asset
  • Strong knowledge of organizational structure and complexity.
  • Proven teamwork capabilities; strong relationship management and interpersonal skills.
  • Attentive to details and deadlines; ability to manage multiple priorities.
  • Experience with transaction processing and data management.
  • Experience in conflict/issue resolution.

What's in it for you?

  • The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your growth and enhance your skills
  • An inclusive working environment that encourages creativity, curiosity, and celebrates success!
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Senior Analyst, Global Onboarding Experience • Scarborough, ON, CA

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