Lead operational excellence as Head of Field Operations & Performance with a trailblazing technology company in Montreal. Focus on building scalable systems for efficient energy management solutions. With at least seven years of experience, you’ll manage field operations across a vast network of partners and service teams. Your role is crucial in creating consistent customer experiences while supporting rapid organizational growth. This cross-functional leadership role demands strong collaboration with Sales and Customer Success teams. Key Responsibilities: • Manage the full field operations lifecycle from intake to support • Build onboarding and performance programs for partners • Streamline workflows for enhanced operational efficiency • Create territory and resource planning models • Establish KPIs, SLAs, and dashboards for performance Requirements: • Minimum of 7 years in field operations or related roles • Proven track record in scalable operational processes • Strong cross-functional leadership across departments • Experience managing teams or contractors remotely • Bachelor's degree or equivalent practical experience Become a key influencer in operational success and drive improvements across your organization in Montreal. #J-18808-Ljbffr
Montreal Head of Field Operations • Montreal (administrative region), QC, Canada
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