Senior Technical Program Manager, AI Platform & Personalization

Job Title: Senior Technical Program Manager, AI Platform & Personalization
Location: Hybrid, Toronto, ON, Canada
Job Type: T4 Contract
Experience: 7+ Years
Pay Rate: CAD 60 to 65 per hour

Position Overview
We are hiring for a Senior Technical Program Manager, AI Platform & Personalization to lead complex, cross-functional initiatives focused on AI-powered personalization, recommendation systems, and emerging agentic experiences. In this role, you'll collaborate with product, engineering, AI/ML, data, and UX teams to deliver intelligent capabilities that improve user productivity, streamline workflows, and enable more proactive software experiences.

Key Responsibilities

• Lead end-to-end delivery of programs focused on AI-driven personalization, recommendation systems, and agentic workflows.
• Drive initiatives that enable intelligent systems to predict, recommend, and automate user actions within enterprise software products.
• Collaborate with Product Management, Engineering, AI/ML, Data Science, and Platform teams to bring AI-powered capabilities into production.
• Ensure scalable, secure, and high-quality delivery of AI-enabled features.
• Apply knowledge of Architecture, Engineering, and Construction (AEC) workflows, including design, BIM, construction, and operations, to support AI-driven product initiatives.
• Help ensure AI capabilities align with real-world user needs, workflows, and business constraints.
• Support solutions that improve productivity, reduce manual effort, and accelerate customer value.
• Lead Agile program execution across multiple engineering teams delivering AI-enabled products.
• Drive clarity around requirements, priorities, milestones, and execution across complex cross-functional dependencies.
• Promote strong SDLC practices throughout experimentation, development, testing, and release cycles.
• Identify and manage program risks, particularly those related to AI performance, user trust, and product adoption.
• Coordinate delivery across Product, Engineering, Data Science, UX, and Platform organizations.
• Support the integration of shared AI capabilities such as recommendation engines, user models, and real-time intelligence across multiple product areas.
• Facilitate alignment among technical teams, business stakeholders, and leadership.
• Track sprint execution, delivery progress, dependencies, and program milestones.
• Communicate program strategy, progress, risks, and business impact to executive stakeholders.
• Translate complex technical and AI concepts into clear, business-focused communication.

Must-Have Skills

• 7+ years of experience in Technical Program Management or a related technical leadership role.
• Proven success delivering large-scale, cross-functional technical programs.
• Strong experience with Agile software development methodologies, including Scrum, Kanban, and modern SDLC practices.
• Experience working with AI/ML platforms, data platforms, recommendation systems, or intelligent product capabilities.
• Hands-on exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Strong stakeholder management, communication, and facilitation skills.
• Experience within the Architecture, Engineering, and Construction (AEC) domain.
• Familiarity with BIM workflows and industry-standard design platforms.
• Experience delivering AI-powered product features or agentic systems.
• Understanding of AI adoption challenges, trust, governance, and user experience considerations.
• Experience with experimentation frameworks, telemetry, analytics, or data-driven product development.

Nice-to-Have Skills

• Experience supporting AI platform initiatives across multiple product teams.
• Exposure to personalization strategies and recommendation engine architectures.
• Knowledge of real-time decision systems or intelligent workflow automation.
• Experience working with enterprise-scale SaaS products.
• Familiarity with executive program reporting and portfolio governance.

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline.
• PMP, Scrum Master, SAFe, or Agile certification is an advantage.

About Techedin

Techedin is a global IT staffing and technology services firm helping enterprises build high-performance tech teams. We support innovation at scale by connecting skilled professionals to leading companies and impactful projects. We prioritize transparency, responsiveness, and the right fit.

Equal Opportunity

At Techedin, we welcome applicants of all backgrounds, communities, and experiences. Our commitment to diversity, equity, and inclusion drives us to create hiring experiences that are open, fair, and human-first.

Apply now, and our recruitment team will review your profile and reach out if it aligns with client requirements.

We value every application and aim to respond to those closely matching the role criteria. Even if you don't hear back this time, we encourage you to stay connected with us for future opportunities.