Claims Admin

About Our Client

Our client is a leading organisation with a strong presence across Australia and New Zealand. This team has a strong tenured, collaborative and supportive workplace culture where employees are encouraged to develop their skills and build long-term careers. An exciting opportunity has become available for a Claims Administrator to join the operations and build a career within the organisation.

Job Description

As a Claims Administrator, you will join a high-performing team responsible for managing a large volume of customer claims across pricing and freight-related matters. Working within a structured and process-driven environment, you will collaborate closely with internal stakeholders to ensure claims are accurately processed and resolved within required timeframes.This role does not involve direct customer contact and is ideal for someone who enjoys administration, accuracy, and working within established processes.Key responsibilities include:

• Processing and entering customer claims in line with internal KPIs and service standards.
• Distributing claims to relevant internal stakeholders for review and approval.
• Following up on outstanding claims to ensure timely resolution.
• Managing claim rejections and maintaining complete supporting documentation.
• Liaising with finance, credit, and sales teams to resolve aged or complex claims.
• Maintaining accurate records and supporting reporting requirements.
• Ensuring compliance with internal policies, procedures, and audit requirements.

The Successful Applicant

To be successful in this role, you will demonstrate:

• Previous experience in claims administration, credit administration, accounts-related administration, or high-volume data processing.
• Strong attention to detail and a high level of accuracy.
• Excellent organisational and time management skills.
• Confidence working with systems and managing large volumes of information.
• The ability to build strong relationships with internal stakeholders.
• A proactive and team-oriented approach to work.
• Strong communication skills and a willingness to learn.