Responsibilities:
1. Service Management Develop and implement plans to enhance the user service experience. Benchmark against competitors to improve the system and capabilities that guarantee service experience within the region.
2. Service Operations Analyze operational data (e.g., workshop visits, production value, customer retention rate) from dealers across various markets. Assist dealers in improving their service operation metrics.
3. Service Marketing Manage the execution of service marketing activities in various markets. Support dealers in increasing service production value and workshop visits, ultimately aiming to enhance customer satisfaction and the service brand image.
4. Service Training Manage the Regional Training Center in Canada. Organize service training programs for dealer personnel and service outlet staff to improve dealers' service management capabilities and the technical repair/service skills of outlet personnel.
5. CRM 5.1. Analyze key CRM metrics for priority dealers, including customer complaint incidence rate and timely resolution/closure rate. Effectively assist dealers in addressing weaknesses and implementing corrective actions to improve customer satisfaction. 5.2. Responsible for the development and management of partnerships with localized customer satisfaction survey suppliers.
6. Team Building Responsibly allocate talent resources. Establish and develop a robust talent pipeline. Build and strengthen the team, enhance workforce productivity (personnel efficiency), and manage the full talent cycle: selection, appointment, development, and retention.
Requirements:
1. English as a working language, French language skill is a plus:
2.More than 5 years of experience in after-sales management for automotive industry service providers;
3.Proficient in using office automation software such as Office, skilled in preparing PowerPoint reports.
4.Strong organizational and coordination skills, adaptability, business negotiation abilities, and resilience under pressure, with a business-oriented mindset.
Service Operations Supervisor/Manage——Toronto，Canada • Toronto, ON, Canada
At Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a... Show more
A fast-growing startup is seeking an experienced Director of Operations to oversee all aspects of operational infrastructure.The role includes managing hardware production, deployment logistics, an... Show more
Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent del... Show more
Series B startup that's revolutionizing how sales compensation is designed, managed and optimized.We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Aut... Show more
A senior living organization in Toronto is seeking a passionate General Manager responsible for overall operations and success.This role involves ensuring exceptional customer service, managing the... Show more
Edgecom Energy is a purpose-driven clean-tech software company, delivering cutting-edge energy management solutions across Canada and rapidly scaling throughout North America.We empower some of the... Show more
Lead the charge in Customer Success Operations as the Manager dedicated to onboarding and professional services.Drive operational effectiveness and enhance customer experiences in a flexible remote... Show more
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are transforming the legal experience for ... Show more
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence.You will lead by example, providing engaging customer service that consistently exceeds e... Show more
Become an Operations Supervisor at Atlantic Packaging, leading your shift in a dedicated manufacturing environment.Your focus on safety and quality will be key to success.This position involves ove... Show more
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot.Our mission is simple: to make really high quality essentials for really low prices, produced fairly and ... Show more
Elevate your career as a Building Operations Supervisor with Allied, where you'll be responsible for a diverse portfolio and a dedicated team of operators.Lead the forefront of operational excellen... Show more
About the job Cloud Services - Operations Lead.Our client, the topconsulting company in NA is looking for Cloud Services - Operations Lead.Are you passionate about working in Operations, enjoy inte... Show more
This is a full-time on-site role for an Operations Supervisor located in North York, ON.The Operations Supervisor will oversee daily operational activities, manage team performance, and ensure that... Show more
A leading healthcare provider in Toronto seeks a Supervisor for Environmental Services to oversee housekeeping, portering, and laundry.Responsibilities include managing staff, ensuring compliance w... Show more
A recruitment technology company based in Toronto is seeking a Project Manager to oversee complex client requests.The successful candidate will coordinate tasks across teams and time zones, build s... Show more
A leading consulting firm in Toronto seeks a Manager, IT Support & Service Operations to lead a team providing centralized technical support.Responsibilities include overseeing operations, mentorin... Show more
Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities.Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban e... Show more
This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience.The position takes full ownership of team results across c... Show more
We are currently seeking a Customer Success Operations Manager to join our Revenue Operations Team.This role is available to candidates in Vancouver, Toronto hub offices or remote Canada locations ... Show more
