General Manager, Airport Operations (Facility Services)

Job Description

What's The Role?

Every day, thousands of passengers, employees, airline partners, contractors, and stakeholders rely on safe, efficient, and seamless services to keep operations moving. As our airport portfolio continues to grow and evolve, we are investing in leadership capacity to strengthen our operations, support future succession planning, and build the next generation of operational leaders.

If you are a senior operations leader who thrives in complex, fast-paced environments and enjoys building high-performing teams while delivering exceptional results for customers, this may be the opportunity you've been waiting for.

What You'll Do

This newly created General Manager, Airport Operations role will provide operations leadership across a large and complex airport services portfolio. Reporting to the Director of Operations, you will be responsible for operational performance, financial results, customer satisfaction, workforce leadership, and the continued development of a strong leadership bench.

Lead Large-Scale Airport Operations

• Provide strategic and operational leadership across multiple airport service contracts and operational functions.
• Lead operational planning, workforce strategies, and business continuity initiatives.
• Drive performance through operational reviews, audits, customer feedback, and key performance indicators.
• Foster a culture of accountability, professionalism, service excellence, and continuous improvement.

Champion Safety and Compliance

• Lead a safety-first culture where compliance and risk management are embedded in daily operations.
• Ensure compliance with company policies, airport regulations, employment legislation, labor agreements, and customer requirements.
• Partner with Health and Safety teams to investigate incidents, implement corrective actions, and strengthen prevention strategies.
• Promote our "Don't Walk By" culture at every level of the organization.

Deliver Strong Financial Results

• Maintain accountability for revenue, profitability, labor performance, productivity, and overall business results.
• Identify operational and financial opportunities, risks, and improvement initiatives.
• Drive innovation and operational excellence across the portfolio.
• Support customer retention, contract renewals, service expansion opportunities, and future business growth.

Develop People and Future Leaders

• Build, coach, and develop high-performing leadership teams.
• Drive succession planning and leadership development initiatives across the operation.
• Create an environment where leaders are empowered, supported, and held accountable.
• Foster a culture of collaboration, inclusion, recognition, and continuous learning.

Strengthen Client and Stakeholder Relationships

• Build trusted relationships with airport authorities, airlines, unions, government agencies, and key stakeholders.
• Ensure consistent delivery against contractual commitments and customer expectations.
• Support operational improvements that enhance service quality and customer experience.

Lead Through Change

• Partner closely with Human Resources, Labor Relations, Finance, and operational leaders.
• Support positive labor relations within a unionized environment.
• Lead change management initiatives that improve operational effectiveness and business performance.
• Drive alignment between operational priorities and organizational goals.

Qualifications

Who We're Looking For

A proven FM operations leader who combines strategic thinking with hands-on execution. You know how to navigate complexity, build strong teams, and deliver results in environments where safety, service, and operational performance are non-negotiable.

• Experience leading large-scale, complex operational environments (preferably in Facilities Services).
• Leadership experience in airport services, transportation, logistics, facilities management, hospitality, or another service-driven industry.
• Strong business and financial acumen with responsibility for budgets, workforce planning, labor management, and operational performance.
• Experience leading large unionized and non-unionized workforces.
• Demonstrated success developing leaders and building high-performing teams.
• Strong stakeholder management and customer relationship skills.
• Experience leading organizational change and continuous improvement initiatives.
• Exceptional communication, decision-making, and problem-solving abilities.
• Ability to lead effectively in dynamic environments with shifting priorities.
• Post-secondary education in Business, Operations Management, Aviation Management, or a related field, or an equivalent combination of education and experience.
• Ability to obtain and maintain all required airport security clearances, including Transportation Security Clearance (TSC) and Restricted Area Identity Card (RAIC).