Crane Service Technician

Crane Service Technician – Job Description

Important Characteristics

Our Primary Objective is to provide high quality products and services relating to overhead cranes, and to achieve complete customer satisfaction, while maintaining maximum competitiveness and profitability.

As a Technician for Canadian Crane, you will provide services such as installations, repairs and preventative maintenance including inspections of overhead cranes, hoists, and other material handling equipment.

Some of the important characteristics of this position are (but are not limited to):

o The ability to get the job done, by being a “doer”

o Able to perform under pressure, and meet high expectations in a demanding and fast paced environment

o Able to motivate and coordinate Canadian Crane team to collectively achieve Canadian Crane’s Primary Objective

o Strong analytical and problem-solving skills (the ability to transform challenges into opportunity)

o High level of efficiency and organization

o Excellent communication skills, including the ability to clearly and concisely express any idea, thought, concept etc. verbally or in writing with colleagues, suppliers, customers and others

o Positive and highly motivated attitude with an excellent memory

o The ability to focus on individual tasks and responsibilities, while working with other team members to achieve our Primary Objective

o The ability to adapt to changes and continually make self-improvements that will result in strengthening our company’s position in the marketplace

o Troubleshoot all overhead crane components and communicate detailed findings, corrective action and solutions by documenting on supporting work orders.

o Liaison between other Technicians, Support personnel, Management and/or Customers as required

o Ensure customers are pleased with Canadian Crane’s service department personnel, performance, etc.

Specific Job Responsibilities

Responsibilities include (but are not limited to) execution of the following areas, with the regular and direct input of management:

INSPECTIONS

o Periodic inspections per OHSA (Occupational Health & Safety Association), CSA B167 & (Crane Manufactures Association of America Inc.) CMAA Standards as formatted by Canadian Crane

o Photographic images of any issues, problems or wear and tear

o Descriptive reporting/documentation of any issues, problems or wear and tear

ELECTRICAL

o Troubleshoot and inspect equipment to detect any malfunctions

o Read and interpret wiring diagrams, drawings and specifications

o Test and measure voltage, loads, ground faults integrity of circuits

o Experience with high voltage and energized equipment

o Electronic and conventional electrical devices

o Troubleshoot and isolate faults

o Ability to understand VFD’s and conventional electrical devices and trouble shoot

o Math/numeracy

MECHANICAL

o Identify worn crane components

o Effectively and efficiently replace sheaves, bearings, brakes, wheels, wire rope, rope guides, etc.

o Troubleshoot motors and motor readings/fault codes

o Conduct preventative maintenance programs

o Read and understand technical manuals and instructions

POLICY DEVELOPMENT & TRAINING

o Regularly review established policies for improvements, and communicate any ideas for improvements to management for review and action

o Train new staff in Service Department to understand Canadian Crane policies, procedures, site visits, etc.

PRODUCT KNOWLEDGE

o Thorough knowledge of our product range, capabilities, personnel, resources etc.

o Thorough knowledge of marketplace, customers, competitors, suppliers

o The ability to read drawings to identify crane and building components

LIABILITY

o Ensure any risk/liability or exposure to Canadian Crane is identified, communicated and appropriately managed, including:

o Technicians communicate their findings immediately to Service Department, for review and further action, including updating management

o Understanding the nature of the issue, and possible solution(s)

o Presenting the information to management, with a suggested action plan(s), to eliminate the liability, or if not within the mandate of Canadian Crane and its service department, to communicate the issue to the customer and/or his representatives to ensure Canadian Crane not responsible in anyway

WARRANTY CLAIMS

o Report any warranty claims to Management, service team members

Selection Criteria

o A minimum of 4 years of experience in troubleshooting, inspecting, maintaining, and repairing overhead cranes.

o Experience conducting inspections and performing preventative maintenance on both mechanical and electrical components for overhead cranes

o Fluent in English

o Must possess excellent customer service skills

o Valid G Ontario driver’s license with a clean driving record or equivalent

o The ability to work at heights, indoors, outdoors in all weather conditions

o The ability to report to the main office in Barrie and travel within Ontario including overnight travel with limited notice

o The ability to work overtime, occasionally on weekends and on a rotational on-call

Terms of Employment

o Permanent Full-time Position, 40 - 44 hours per week with the possibility of overtime

o Salary Range $37.00 - $39.00/hour and annual performance-based bonuses between 2-5% may be available

o Overtime pay

o Benefits include dental care, vision care, extended health care, life insurance, and on-site parking

o Fully serviced work vehicle and smart phone

o Language of work: English

o Locations of work is 60 Saunders Road, Barrie, ON, L4N 9A8, and various customer sites within the Greater Toronto Area, Kitchener-Waterloo-Barrie Region and Southern/Central Ontario (excluding Ontario’s Northeast and Northwest regions). Frequent travel is required; employer supplies work vehicle and pays approved travel expenses.

Please submit your resume with salary expectations to hr@canadiancrane.com

We are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us to let us know how we can enhance your experience.