Team Assistant – Payroll, Permanent Full-Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

Pay Range

$25.04- $29.61 /hour (placement on salary range as per Collective Agreement)

We are looking for: Payroll Team Assistant

Reporting to the Payroll Supervisor, the Payroll Team Assistant provides administrative, operational and quality assurance support to the Payroll team to ensure efficient and accurate payroll processing. The role is responsible for coordinating ServiceNow workflow, administering employee banking changes, monitoring direct deposit exceptions, supporting payroll review activities, maintaining payroll records, and assisting payroll team members in delivering accurate and timely payroll services.
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Key Areas of Accountability:

The Payroll Team Assistant will be required to do the following tasks, but not limited to:

• Monitor and manage payroll-related tickets and service requests received through ServiceNow.

• Assign tickets to appropriate team members based on established processes and workload distribution.

• Escalate urgent or complex issues to Payroll Leadership as required.

• Maintain payroll files and records in accordance with organizational policies and legislative requirements.

• Prepare reports, spreadsheets, and other documentation to support payroll operations. Support payroll process improvement initiatives.

• Communicate with subcontractors regarding discrepancies or missing information.

• Receive, review, and process employee banking information changes through Workday.

• Verify supporting documentation and ensure banking changes are complete, accurate and appropriately authorized prior to processing.

• Maintain confidential banking records and ensure compliance with privacy and security requirements. Monitor and track direct deposit rejections, returned payments, and banking notifications, including Notice of Change (NOCs). Investigate banking exceptions and coordinate with employees to facilitate timely resolution.

Required Qualifications:

• High school diploma, with a college diploma in Office Administration or Business/Accounting preferred.

• Previous experience in payroll, finance, or administrative support is preferred but not mandatory.

• Strong attention to detail and accuracy in data entry.

• Proficiency with Microsoft Office applications (Excel, Outlook, SharePoint) and other relevant software.

• Strong analytical and problem-solving skills; ability to follow procedures and escalate appropriately.

• Effective written and verbal communication skills, able to interact with internal and external stakeholders.

• Adaptable and willing to learn new processes, systems, and tools

• Commitment to client- and family-centered care principles.

• Experience with Goldcare, Workday, or ServiceNow is an asset.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. I