Disability Case Manager

Join a dynamic, results-oriented team dedicated to delivering client-centered disability solutions. As a Bilingual Disability Case Manager, you will play a key role in proactively overseeing claims, assessing medical and job information, and designing effective return-to-work strategies to support individuals during their recovery.

Status: Permanent
Hybrid in Ottawa
Salary: $70,000 – $75,000 / year

What You Bring:
Relevant Experience: A background in disability/life/injury claims and/or in health and wellness
Security Clearance: Eligible for Reliability Status (Protected B) clearance, requiring continuous residency in Canada for the last 5 years without breaks.
Reliability Status security clearance Protected B (Lived in Canada for the last 5 years without any breaks)








Advantages
• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.

Responsibilities
-Manage a portfolio of disability claims, ensuring timely and accurate case handling.
-Evaluate medical documentation to determine claim eligibility and next steps.
-Provide compassionate support to employees dealing with challenging and traumatic experiences.
-Communicate effectively with claimants, healthcare providers, and internal teams.
-Ensure compliance with company policies and regulatory requirements.
-Maintain confidentiality while handling sensitive information related to disability status and claims.

Qualifications
- Experience in health, wellness, disability claims, life/health insurance, injury claims and customer service
- Strong listening and communication skills
- Ability to work in a fast-paced, high volume environment with attention to detail
- Workes well under pressure and handle sensitive/confidential cases
- Managing complex situations with professionalism and care
- Bilingual (English & French) required
- Organizational skills
- Tech savvy
- Reliability Status security clearance Protected B

Summary
If you are passionate about making a difference and have the experience to support clients through their disability claims, we encourage you to apply directly. You can also email your resume to andrea.francis@randstad.ca with the subject line, Disability Case Manager - Ottawa

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.