Product Owner Retirement Products

We are seeking an experienced Product Owner to drive strategy delivery and continuous innovation across our Canadian Retirement HR Services this role you will champion a user-centric approach balancing business and customer needs while leading the strategy usability and adoption of our HR Services offerings.

You will prioritize the product backlog deliver iterative value and collaborate with cross-functional teams to develop solutions that enhance digital experiences leveraging AI through targeted opportunities. If youre ready for a challenging and ambitious role join us in redefining HR Service experiences.

Position Responsibilities:

Product Strategy & Ownership

• Define and evolve product vision roadmap and priorities aligned to HR Services strategy

• Use customer feedback data and market insights to inform decisions

• Act as the voice of the customer and business across the product lifecycle

Delivery & Execution

• Own backlog prioritization user stories and sprint outcomes

• Lead agile ceremonies and ensure consistent iterative delivery

• Oversee UAT and ensure quality usability and value delivery

Data AI & Insights

• Leverage product analytics and data driven insights to optimize experience and decision-making

• Apply structured prioritization methods (e.g. RICE MoSCoW)

• Partner with data teams to enable accurate actionable insights

Digital Experience & Platform Evolution

• Drive modernization of digital platforms (API-first headless architectures)

• Implement design systems for consistent accessible UX

• Enable personalization strategies to improve engagement and outcomes

Adoption & Change Management

• Lead go-to-market and adoption strategies for new features

• Partner across HR marketing and support teams

• Monitor adoption metrics and refine rollout approaches

Stakeholder Alignment

• Build strong relationships and align priorities across teams

• Communicate product vision progress and outcomes clearly

• Use frameworks (OKRs RACI) to support execution and alignment

Required Qualifications:

• 35 years in digital product ownership / product management

• Proven delivery of successful digital products end-to-end

• Strong analytical communication and stakeholder management skills

• Experience in agile (Scrum/Kanban) environments

PreferredQualifications:

• Experience in Group Retirement Services or B2B environments

• Expertise in digital platforms (e.g. AEM Salesforce Sitecore)

• Familiarity with AI technologies and trends

• Experience with personalization tools (Adobe Target Optimizely)

• Understanding of consent and compliance (GDPR CCPA)

• Strong UX and data-driven decision-making capabilities

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Waterloo Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$85300.00 CAD - $135300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

Employment Type : Full-Time
Experience: years
Vacancy: 1