Supervisor, In-Flight Service

Job Description

Our role is to brighten up everyday life with the joy of vacation. At Air Transat, we work with respect, diversity and pride and belong to one of the largest integrated tourism companies in the world. When you choose Air Transat, you benefit from competitive compensation, a full range of benefits and a travel benefits program.

Reporting to the Base Manager, the In-Flight Service Supervisor has an everyday crucial role towards the success of the cabin crew members. The In-Flight Service Supervisor is responsible for motivating, informing and coaching all crew members on a daily basis. They contribute to the promotion of a professional, motivating and pleasant work environment while ensuring the application of the company standards and regulations in place.

The In-Flight Service Supervisor is at the heart of the operations to support the teams, to detect any problems and/or irregularities surrounding the in-flight operations and to propose visionary solutions, while keeping in mind the reality of the cabin crew members. The In-Flight Service Supervisor is fully aware of the reality surrounding daily operations and is actively involved in the continuous improvement of processes and procedures surrounding the customer and employee experience.

The responsibilities of the in-flight service supervisor can be categorized into two major objectives

Operational:

• Conducts regular and sporadic operational visits to validate compliance with Canadian Aviation Regulations, workplace safety and company service standards. These extensive checks may be at the gates and in-flight as an active crew member.
• Actively participates in the smooth running of operations to ensure on-time performance, while continuously reading the internal organizational environment to identify potential risks, opportunities and threats.
• Reviews the various administrative reports that are sent by the cabin crew members (flight reports, accident/passenger incident reports, injury reports, etc.) in order to follow up with the various internal stakeholders;
• Administers Flight Attendant expense accounts and authorizes various flight attendant claims and premiums.
• Participates in the emergency response plan and supports operations in irregular and/or emergency situations.

Labor Relations:

• Accompanies and contributes to the development of cabin crew members so that they reach and exceed the expected performance levels through a constructive approach in line with the company culture;
• Monitor the attendance records of cabin crew members, while applying the medical control policy.
• In collaboration with the Labour Relations Advisors, the In-Flight Service Supervisor is called upon to investigate disciplinary/administrative cases, to attend meetings and to decide on the validity of certain disciplinary/administrative cases.
• Participates in the hiring process for cabin crew members.
• Represents the employer on one or more of the organization's local committees (Health and Safety, service, uniform, etc.).

Qualifications

• Minimum of five (5) years experience in the airline industry.
• Two (2) years of experience in employee management/supervision, in a unionized environment (an important asset).
• Ability and experience with Microsoft tools (Outlook, Excel, Word, Teams).
• Excellent oral and written English and French preferred.
• Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call.
• Willingness to travel internationally using a valid Canadian passport.
• Successfully complete the initial cabin crew training and maintain qualifications.
• Must be able to obtain and maintain an airport restricted area identification card (requires a 5-year traceable history, criminal background check and Canadian citizenship or permanent resident card).

Competency

• Excellent communication and interpersonal skills.
• Possesses strong leadership and motivation skills.
• Ability to manage several files at once by having a good organizational capacity.
• Must be able to manage priorities well.
• Ability to adapt to change.
• Good judgment and discretion.
• Demonstrate rigor, integrity, autonomy and professionalism.

Additional Information

Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.