IT support specialist

Our client, a prominent player in the professional services and technology sector in Montreal, is seeking a collaborative and proactive IT Support Specialist to join their dynamic team. In this role, you will play a critical part in maintaining daily operations by offering hands-on and remote assistance for workstations, mobile devices, and various peripheral hardware. If you thrive on solving technical puzzles and pride yourself on delivering a stellar employee experience, this opportunity is for you.

Advantages
Balanced Lifestyle: Great work-life balance with standard daytime working hours (Monday to Friday, 7:30 AM to 5:00 PM).

Workplace Flexibility: Opportunity for hybrid work with one day of remote work per week.

Thriving Culture: Join a welcoming, collaborative, and highly supportive team environment.

Growth & Innovation: A culture that encourages curiosity, continuous learning, and sharing fresh tech ideas.

Responsibilities
Provide seamless technical assistance both over the phone and in person at the local office.

Diagnose, set up, and repair physical equipment including desktops, laptops, storage devices, and networking peripherals.

Offer reliable software, hardware, and operational troubleshooting to keep users productive.

Take charge of escalation paths, coordinate major technical incident responses, and ensure thorough follow-up with internal users.

Maintain clear and accurate technical logs and user documentation within the ticketing system.

Handle software deployments using both automated mechanisms and manual procedures.

Actively contribute to diverse IT infrastructure and deployment initiatives.

Qualifications
Experience: 1 to 3 years of hands-on experience in a similar technical support and office setup role (ideally held a comparable position within the past 12 months).

Customer Service: At least 1 year of dedicated, high-touch customer support experience with an empathetic and solution-oriented mindset.

Technical Savvy: Thorough knowledge of the Microsoft Office 365 suite, Exchange, and standard email infrastructure.

OS & Devices: High proficiency in Windows 11 environments (macOS knowledge is a strong asset) along with mobile device management for iOS and Android.

Networking & Cloud: Familiarity with VPN configurations, basic firewall concepts, and cloud-based environments.

Tools: Experience leveraging remote control software (such as TeamViewer) for virtual troubleshooting.

Soft Skills: Outstanding prioritization abilities, self-reliance, high discretion, and a proactive drive to learn new tools independently.

Our client operates in Canada. The company takes all reasonable steps to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary and its existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both spoken and written). In particular, this position will require the employee to interact with centralized internal departments (e.g., Operations / HR / Finance / Legal / Contracts / Sales) that support the organization in Canada and that do not speak French.

Summary
Location: Montreal, QC (Hybrid - 1 day remote)

Schedule: Full-time (Monday to Friday, 7:30 AM - 5:00 PM)

Position Type: Permanent / Full-Time

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.