Bilingual Operations Officer - 58312

We are seeking a highly detailed, tech-savvy, and fully bilingual (English/French) Operations Officer II to join a supportive and collaborative team of 35 professionals at a leading financial institution in downtown Montreal.

In this role, you will provide a broad range of operational support, performing day-to-day administrative duties and specialized transaction processing. This position balances repetitive, high-accuracy task execution (such as issuing cheques, processing deposits, and record-keeping) with occasional receptionist duties and internal partner interaction. If you thrive in a structured, fast-paced environment where precision and adherence to strict deadlines are paramount, this is an excellent opportunity to grow your career in the financial services sector.
Location: Montreal, QC (Fully Onsite – 5 days a week)
Position Type: Contract (2 Months, with strong potential for extension based on performance and business needs)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (No rotation, no mandatory overtime)
Compensation: $27.14 / hour


Advantages
Top-Tier Experience: Gain valuable experience working within a premier, globally recognized financial institution.
Collaborative Culture: Join a highly supportive, close-knit team environment that values teamwork and open communication.
Comprehensive Training: Benefit from 1–2 weeks of structured, hands-on training to ensure your success.
Growth Potential: Strong possibility of contract extension based on performance and business demands.

Responsibilities
Transaction & Admin Processing: Execute transactions accurately and on time (including issuing cheques, handling deposits, documentation, and rigorous record-keeping) in strict adherence to Service Level Agreements (SLAs).
Operational Support: Perform routine administrative and occasional receptionist duties; handle sensitive customer data with the utmost confidentiality.
Risk & Compliance: Adhere to enterprise frameworks, internal policies, industry regulations, and the Bank Code of Conduct (e.g., Anti-Money Laundering, Business Continuity).
Issue Resolution: Identify, investigate, and escalate non-standard or high-risk activities to the appropriate functions to ensure service quality is maintained.
Process Improvement: Actively review internal processes and provide actionable ideas to improve service delivery and operating models.
Workload Management: Prioritize your own daily workflow independently while remaining self-motivated and goal-oriented.

Qualifications
Must-Have Skills:
Language Proficiency: Fully bilingual in English and French (fluent written and verbal communication skills are mandatory).
Experience: 2–4 years of experience in administrative services or operational support.
Technical Literacy: Advanced proficiency in Microsoft 365 (Word, Outlook, and Excel are required), with a proven ability to quickly learn and adapt to proprietary internal systems/software.
Attention to Detail: Exceptional precision, quantitative accuracy, and a strong eye for detail.
Education: Post-secondary education completed.

Soft Skills:
Strong interpersonal and communication skills for seamless internal collaboration.
Excellent organizational and time-management skills to thrive under tight deadlines.
Adaptability to shifting policies, procedures, and high volumes of work.
Nice-to-Have Skills:
Previous experience within a banking, financial services, or corporate trade-processing environment.
Knowledge of cash products (Loans, Deposits, Swaps, Forwards) or Money Market (MM) and FX Products.
Familiarity with Global and WSS platforms.

Summary
If you are interested in the Bilingual operations officer position please apply online today!

Please note, this role requires bilingual candidates because they will need to collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.