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The Burke Group: Human Resources Specialists
Service Department ManagerThe Burke Group: Human Resources Specialists • St. Catharines, ON, Canada
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Service Department Manager

Service Department Manager

The Burke Group: Human Resources Specialists • St. Catharines, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

HVAC / Mechanical Services - Service Department Manager

Lead. Inspire. Build Something Exceptional.


Are you an experienced HVAC or Mechanical Services leader ready to take ownership of a growing service division? We're seeking a dynamic Service Department Manager to lead a high-performing team while driving operational excellence, customer satisfaction, and long-term growth.


This is more than a management position. It's an opportunity to shape the future of a well-established mechanical services organization that has recently implemented the Entrepreneurial Operating System (EOS) and is committed to continuous improvement, accountability, and leadership development.


Role:

As the Service Department Manager, you'll provide strategic leadership for the entire service operation while ensuring exceptional customer experiences and strong financial performance.

Your responsibilities will include:

  • Leading, coaching, and developing Service Foremen and Service Technicians
  • Managing scheduling, staffing, and daily service operations
  • Driving departmental efficiency, productivity, and profitability
  • Building and maintaining strong customer relationships
  • Resolving complex service issues with professionalism and confidence
  • Monitoring key performance indicators and departmental budgets
  • Improving systems, processes, and operational workflows
  • Supporting health and safety initiatives while maintaining regulatory compliance
  • Helping develop future leaders within the organization


What We're Looking For

The ideal candidate is both a strong technical professional and an exceptional people leader.

Qualifications:

  • Extensive experience within HVAC or mechanical service operations
  • Previous leadership or management experience
  • Strong customer relationship management skills
  • Excellent communication and organizational abilities
  • Proven ability to manage multiple priorities in a fast-paced environment
  • Experience improving processes and building high-performing teams

Experience:

  • Commercial or industrial HVAC experience
  • Hydronic heating systems
  • Boiler and burner systems
  • Greenhouse mechanical experience (an asset, not required)
  • Budgeting and financial management
  • Experience leading organizational change


The Leader We're Looking For:

You'll thrive in this role if you are:

  • Calm and confident under pressure
  • A coach who enjoys developing people
  • Accountable and results-oriented
  • A strategic thinker who sees opportunities for improvement
  • Customer-focused with exceptional problem-solving skills
  • Passionate about building strong teams and positive workplace culture


You'll be joining an established organization that is investing heavily in its people, leadership, systems, and future growth. This is a rare opportunity to influence the direction of an expanding service division while becoming a valued member of the leadership team. If you're looking for a role where your leadership will make a lasting impact, we'd love to hear from you.

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Service Department Manager • St. Catharines, ON, Canada

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