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user support technicianTech-Eyes • Hinton, AB, CA
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user support technician

user support technician

Tech-Eyes • Hinton, AB, CA
1 day ago
Salary
CA$37.50 hourly
Job type
  • Permanent
Job description
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week
  • Education:
  • Expérience:

    • Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

    • Work setting

  • Relocation costs covered by employer
  • Willing to relocate

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

    • Supervision

  • 1 to 2 people

    • Certificates, licences, memberships, and courses

  • Associate Computing Professional (ACP)
  • Cisco certified network associate
  • Microsoft certified professional (MCP)
  • A+ Certification

    • Computer and technology knowledge

  • Android
  • Security software
  • .NET
  • MS Windows

    • Security and safety

  • Bondable
  • Criminal record check

    • Transportation/travel information

  • Travel expenses paid by employer

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods

    • Personal suitability

  • Accurate
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Time management
  • Honesty

    • Screening questions

  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

    • Experience

  • 1 year to less than 2 years

    • Employment terms options

  • Morning
  • Day
  • Weekend

    • Financial benefits

  • Gasoline paid

    • Other benefits

  • Free parking available
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User support technician • Hinton, AB, CA