Manager, Facilities Operations

Capilano University acknowledges that our campuses are located on the territories of the LíỈwat, xʷməθkʷəỷəm (Musqueam), shíshálh (Sechelt), Skwxwú7mesh (Squamish) and SəỈílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations. We are committed to supporting a campus community that is both diverse and inclusive. We actively seek applications from Indigenous peoples, the 2SLGBTQ+ community, persons with disabilities and members of groups that experience discrimination based on race, ethnicity, gender identity, sexual orientation, place of origin, ancestry, and religion.

Position Title

Manager, Facilities Operations

Location

North Vancouver

Salary Range

$94,443.00 - $138,516.00 per annum, commensurate with experience, education and internal equity, with future opportunities for performance‑based pay and career progression.

Job Description Summary

With general guidance from the Director of Facilities Services, the Manager, Facilities Operations is independently responsible for the planning, scheduling and delivery of day‑to‑day operations and maintenance of the campus facilities. The incumbent fosters strong collaborative relationships with a variety of internal and external stakeholders and continually monitors for process improvements. The role centers on customer service, ensuring that the university’s buildings and grounds are well‑maintained, safe, comfortable, and welcoming.

Responsibilities

• Provides leadership and direction to the Facilities Services team to ensure effective operation, maintenance, and upkeep of campus buildings and grounds.
• Ensures facilities services are integrated, responsive, and delivered to a high standard of quality.
• Identifies service delivery gaps and develops strategies to address operational and customer needs.
• Implements initiatives to reduce operating costs while maintaining service quality.
• Conducts regular building inspections to assess workmanship, materials, equipment and compliance with Occupational Health and Safety requirements.
• Monitors maintenance activities to ensure service requests are completed effectively and expected outcomes are achieved.
• Develops, administers and manages facilities service contracts (e.g., janitorial services, confidential waste disposal), ensuring service levels, performance standards and budgets are met.
• Reviews service contracts to identify operational efficiencies, improvement opportunities and potential cost savings.
• Ensures building and grounds documentation is maintained and updated to reflect modifications and changes.
• Responds effectively to major building system failures, life safety incidents, property damage and other urgent facilities‑related issues.
• Develops and maintains operational protocols and conducts regular reviews to mitigate risk and ensure uninterrupted campus operations.
• Ensures facilities comply with applicable codes, regulations, bylaws, University policies and departmental procedures.
• Liaises with local authorities and regulatory agencies regarding compliance matters and facilities systems connected to municipal infrastructure.
• Provides leadership, coaching, mentorship and guidance to staff, fostering accountability, collaboration and continuous improvement.
• Establishes team and individual goals, monitors progress and ensures alignment with departmental objectives.
• Ensures staff receive appropriate safety, technical and operational training to perform their responsibilities effectively.
• Promotes a collaborative and customer‑focused team environment that supports problem‑solving and service excellence.
• Administers collective agreement provisions in consultation with Human Resources, including hiring, performance management, discipline, overtime, leaves and grievance‑related matters.
• Develops and implements recruitment, retention, onboarding and staff development strategies to attract and retain qualified employees.
• Monitors employee performance and engagement, utilizing coaching, mentoring and development opportunities to enhance effectiveness and growth.
• Develops and implements strategic and operational plans and budgets for assigned areas in consultation with the Director of Facilities Services.
• Contributes to departmental strategic planning, including energy conservation initiatives, capital renewal planning and identification of required system and equipment upgrades.
• Participates in the development, implementation and administration of departmental policies, procedures and operational standards.
• Represents the Department and/or the University on committees and working groups as assigned, including occupational health and safety committees.
• Maintains professional knowledge and expertise by reviewing industry developments, attending training and conferences, and maintaining relevant certifications and memberships.
• Assumes responsibilities of other Facilities Services management positions as required to support departmental operations.
• Performs other related duties as assigned by the Director of Facilities Services.

Required Knowledge, Abilities and Skills

• Demonstrated ability to organize the work of a department; plan, schedule, direct, supervise and evaluate the work of employees and trade contractors.
• Knowledge of building maintenance, custodial maintenance, fire protection systems and programs, safety and security programs, waste management and recycling programs.
• Strong mentorship and training skills.
• Exceptional customer service focus.
• Personal style that builds a service‑oriented team.
• Considerable knowledge of construction and maintenance trades, municipal bylaws, Worksafe BC regulations, and Building and Fire Codes.
• Ability to interpret drawings and specifications for work related to building and maintenance trades; ability to prepare and manage budgets.
• Ability to write detailed reports.
• Ability to express views, ideas and facts effectively both orally and in writing.
• Proficiency with software relevant to facilities management and maintenance.
• Proven communication skills dealing with other University departments, employees, trades and the general public.
• Ability to establish and maintain effective working relationships with senior management, faculty, staff, students, government agencies, accreditation bodies and community members.
• Ability to work under pressure and meet deadlines and organizational requirements effectively.

Required Training and Experience

• Completion of a Bachelor’s Degree in Public Administration, Business Management, Engineering, Facilities Management or equivalent.
• Five or more years of recent progressive experience in facilities management, including direction of trades and/or construction personnel.
• Completion of a facilities management certificate or equivalent (APPA, BOMA, IFMA, LEED) desirable.

Required Certificates, Licences and Registrations

• Holds and continually maintains a valid Class 5 British Columbia driver’s licence.

Additional Details

The standard work week is Monday to Friday, 8:30 am – 4:00 pm, or dependent on department needs.

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