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Sun Life
Support Engineer, Data & Analytics OperationsSun Life • Sun Life Waterloo King
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Support Engineer, Data & Analytics Operations

Support Engineer, Data & Analytics Operations

Sun Life • Sun Life Waterloo King
12 days ago
Job type
  • Full-time
Job description

Job Description

:

Sr Support Engineer, Data& Analytics Operations (Cloud/Data Warehouse)

Welcome to the Application Operation Services (AOS) at Sun Life, where our focus is to provide a positive digital user experience that is seamless, available, and valuable for our Canadian and global business partners and clients.

The Data &Analytics team provides support for:

  • On Premise applications, to maintain and support processes in multiple Data Warehouses, Business Intelligence, Data Integration applications
  • In the Cloud technologies, utilizing AWS for Enterprise Data Lake (EDL)

The Support Engineer on the Data & Analytics Operations team, is responsible for safeguarding our client’s data, by providing superior operational support both on premise and in the Cloud.

Essential skills

  • Mainframe development experience is required to support the transition from project implementation to operational support
  • Knowledge and experience with the tools to support several Data Warehouses (DW), from data ingestion to data consumption
  • Technical and analytical abilities required to design, build, and maintain centralized repositories for historical and analytical data
  • Ability to understand the code logic to analyze and troubleshoot data consumption issues for Sun Life clients as well as be able to fix or enhance code on a daily basis
  • Be able to write complex SQL queries, joins, and stored procedures to manipulate and analyze data.
  • Experience building and supporting ETL processes, data integration and pipelines
  • Good business intelligence application experience to design, analyze, and format reports for clients
  • Experience with Batch Operations including schedulers, failures and recovery
  • Excellent analytical skills to dive into the processes we support to resolve complex data discrepancies or job failures
  • ITIL knowledge for incident, problem and change management policies and processes
  • Create and maintain superb technical documentation that will help support our poly-skilled team
  • Excellent communication skills to support Project Teams, Operation teams and vendors
  • Continuously monitor our environments to identify and implement operational improvement
  • Posses an owner’s mindset which is critical to the success of the team

Education

If you have a background or education in Computer or Data Science, Engineering, Software Development or IT Application/Technical support, this role may be for you.

Technical Experience required to succeed in this role:

2+ years experience developing in:

  • Mainframe: TSO, ZEKE, JCL, COBOL
  • ETL: Informatica, IDMC (Informatica Cloud), Master Data Management (MDM), AWS Glue
  • Business Intelligence (BI): SAP Tools (Crystal, Universe Design)
  • AI: GitHub Copilot

Additional Assets

  • AWS experience or certifications
  • DevOps tools

What is more exciting is that the candidate will get their hands on new Cloud technologies as we build a resilient support framework within our team.

This is what you could be getting hands on learning in the first year!

  • Amazon Web Services (AWS)
  • AWS Glue, Lambda, Redshift, and Python/R
  • DevOps: BitBucket, CICD Pipeline, Ansible, Jenkins
  • Generative AI
  • Agentic AI

Unique Requirements:

  • As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life.
  • This role requires 24x7 support on a rotational basis and is subject to Over Time.

What’s in it for you?

  • Competitive salary and bonus structure influenced by market range data
  • Pension, stock, and savings programs to help build and enhance your future financial security
  • An environment of continuous learning and improvement
  • Hybrid work.
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Support Engineer, Data & Analytics Operations • Sun Life Waterloo King

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