Field Service Apprentice ON

Job Description Summary

At GE HealthCare our equipment software services and people make a real difference to healthcare professionals and patients across Canada and around the world. We never lose sight of what healthcare truly needs the human touch.

This role requires the candidate to work onsite at our customer location. To provide onsite customer support the candidate must be willing to work in Ontario Canada

In this role the Field Service Apprentice will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality across multiple GE HealthCare service modalities. This position is part of GE HealthCare Canadas two year Service Apprenticeship Program (CSAP) designed for recent graduates interested in launching a career in healthcare technology.

Job Description

RESPONSIBILITIES

Under supervision responsibilities may include:

• Work within hospital and clinical environments to evaluate and troubleshoot diagnostic imaging equipment and assist with repairs.

• Perform Preventative Maintenance on designated imaging systems.

• Conduct safety and environmental inspections ensuring compliance with GE HealthCare standards Canadian regulations and customer site requirements.

• Complete all required service maintenance and repair documentation according to hospital protocols and GE HealthCare policies.

• Maintain ongoing communication with customers to ensure issue resolution follow-up and high customer satisfaction.

• Learn proper care calibration and use of tools and test equipment.

• Enhance technical knowledge of current standards codes and practices related to medical equipment service.

• Work alongside experienced Field Service Representatives on progressive troubleshooting repairs and installation support.

• Participate as a member of the local service team to provide efficient service delivery across assigned accounts.

• Complete all required Quality Compliance and Safety training on time.

• Identify and escalate any customer quality or compliance concerns immediately.

• Adhere to GE HealthCares Quality Manual Quality Management System Quality Policy and all applicable Canadian laws and regulations.

PROGRAM TRAINING COMPONENTS

• Technical Training at the GE HealthCare Institute in the United States (typically 510 weeks over 18 months).

• Soft Skills Training delivered by professional consultants including:

  • Communication & Customer Interaction

  • Negotiation Skills

  • Problem-Solving & Decision-Making

• Mentorship & Field-Based Learning with experienced GE HealthCare service professionals.

• Assignments and development activities designed to build both technical and professional capability.

• A company car is provided for this fieldbased role.

REQUIRED QUALIFICATIONS

• Recent graduate (within the last 2 years) or finalyear student with a College Diploma or University Degree in Electronics Biomedical Engineering Technology Mechatronics or a related technical field.

• Ability to interpret diagrams/schematics and perform troubleshooting on electronic or mechanical systems.

• Must hold a valid full Canadian provincial drivers license at the time of application.

• Must be eligible for international travel including to the United States.

• Required documentation includes a valid Canadian passport for cross-border business travel at the time of application

• Legal authorization to work in Canada.

DESIRED QUALIFICATIONS

• Experience working with mechanical electromechanical or electronic equipment.

• Strong analytical interpersonal and communication skills with the ability to explain technical issues clearly.

• Ability to build and maintain strong customer relationships.

• Experience working in a team-based service-oriented environment.

• Knowledge of digital electronics electrical circuits or imaging technology.

• Comfortable working in hospital environments and on medical equipment.

• Ability to lift up to 35 lbs work in varied physical positions and meet hospital access requirements (immunization background checks etc.).

• Candidates living locally in ON are strongly preferred.

WHAT WE OFFER

GE HealthCare Canada provides competitive compensation benefits training and development opportunities. You will also be part of a global organization that values:

• Acting with humility and building trust

• Leading with transparency

• Delivering with focus

• Driving ownership with unwavering integrity

Our total rewards and career support are designed to empower your ambition and help turn your ideas into meaningful impact.

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Additional Information

Relocation Assistance Provided: No

Employment Type : Full-Time
Experience: years
Vacancy: 1