About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer success / support operations Evaluator Type: Contract Compensation: $80–$120/hour Location: Remote Role Responsibilities Evaluate AI-generated artifacts against domain-specific quality rubrics. Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks. Provide clear, structured written feedback to improve AI-generated work products. Apply deep subject-matter expertise to grade outputs for accuracy and rigor. Work independently and asynchronously to meet deadlines and ensure high-quality evaluations. Qualifications Must-Have 5+ years of relevant professional experience in Customer success / support operations . Native or professional fluency in English . Highly proficient in Microsoft Office and Google Workspace , especially Slides (Google Slides / PowerPoint). Preferred Advanced degree (Master's or higher) from a reputable institution. Application Process (Takes 20–30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Customer Success Operations Evaluator • Ontario, Canada
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