Concierge - The James

Job Description

The Concierge operates as a part of a premium residential community within the portfolio - designed to deliver a hospitality-driven living experience that goes beyond traditional property management. In this environment, service is intentional, personalized, and consistently delivered to an elevated standard. Every interaction contributes to a resident experience that is seamless, refined, and thoughtfully curated. Roles within this community are distinctly different from those at traditional multi-residential properties. They require a heightened level of professionalism, discretion, attention to detail, and service orientation. Team members are expected to anticipate needs, build meaningful relationships, and deliver with polish and consistency across every touchpoint.

The Concierge is a highly visible and essential role, serving as the primary point of contact for residents, guests, and visitors. This individual is responsible for delivering a warm, professional, and responsive experience while contributing to the overall service culture and daily operations of the property. Blending hospitality-driven service with strong operational awareness, the Concierge supports a consistent and elevated resident experience - facilitating requests, coordinating with internal teams, and ensuring execution is seamless from start to finish.

The Concierge has a strong hospitality mindset, takes pride in elevated service delivery, and demonstrates the ability to operate successfully in a high-touch, experience-driven environment. They have exceptional attention to detail, thrive in high-touch, hospitality-led environments and are committed to delivering an elevated resident experience.

The James is a luxury rental community located in Rosedale, one of Toronto’s most established central neighbourhoods. Situated just off Yonge Street at Price Street, the community is close to Summerhill, Moore Park and the Yonge subway line.

We are currently hiring two Concierge positions for The James.

A cover letter is required as part of your application and should outline your interest in the role and the relevant experience you would bring.

Essential Duties and Responsibilities:

• Resident Experience & Service Delivery – Serve as first point of contact, respond to resident needs, and maintain professional service delivery.

• Concierge Services & Resident Support – Coordinate requests such as reservations, local services, and resident engagement initiatives.

• Building Operations & Coordination – Support move-ins, liaise with teams, manage logs and systems.

• Security, Access & Safety – Monitor access, manage visitors, oversee safety compliance and escalate concerns.

• Professional Conduct & Brand Standards – Maintain polished appearance, professionalism, and confidentiality.

Qualifications:

• Strong interpersonal, organizational, and multitasking skills.

• High level of discretion, sound judgment, and attention to detail.

Minimum Requirements:

• Minimum of two years’ experience in hospitality, customer service, or residential environments.

• Professional proficiency in English, with the ability to communicate clearly and effectively in written and verbal interactions.

• Maintains a polished, professional standard of personal presentation and conduct appropriate to a high-service, resident-facing environment.

• Flexible availability, including days, evenings, overnight shifts, weekends, and holidays.

Preferred Attributes:

• Experience in luxury, hotel, or premium-service environments.

• Membership in Les Clefs d’Or.

• Proficiency in Microsoft Office (Word, Outlook, Excel, Teams, and SharePoint), AI tools, and other workplace technology.

• Familiarity with Yardi or similar platforms.

• Strong knowledge of the local area and amenities.

Work Schedule: This role is fully on-site and requires flexibility to work a rotating schedule that may include days, evenings, weekends, overnight shifts, and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$47,180.00 - $62,540.00

This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 7%

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

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