Contracts Analyst

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.

At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary:

Provide essential administrative operational and analytical support across the contract lifecycle by ensuring that all agreements are thoroughly reviewed for accuracy completeness and compliance prior to submission for approval and execution. This role is responsible for the precise entry maintenance tracking andanalysisof contractual data within the contract lifecycle management (CLM) software and customer relationship management (CRM) platform as well as for supporting validation reporting and structured analysis of contractual terms across existing agreements. The position plays a key role in maintaining data integrity enhancing visibility into contractual obligations and ensuring alignment with organizational policies and Legal Department standards.

The successful candidate will be intellectually curious detail oriented disciplined and collaborative with a demonstrated ability to work independently manage competing priorities and deliver accurate results in a fast-paced high-volume environment. A proactive mindset strong analytical capabilities comfort with technologyAI fluency and a commitment to continuous improvement are essential to driving accuracy accountability and measurable ideal candidate is a quick learner who is motivated to understand the business improve processes leverage technology and AI responsibly and consistently execute with urgency precision and sound judgment.

Key Responsibilities:

Contract Review and Quality Control: Conduct thorough reviews of contract documents to ensure accuracy completeness and compliance with Legal Department standards prior to obtaining sound judgment to identify issues inconsistencies missing information and deviations from approved templates playbooks policies or process requirements.

Capacity Management and Precision: Proven ability to sustained high-volume contract review workloadswithout compromising accuracy data integrity or review focus discipline and consistency while managing multiple contracts urgent requests and competing priorities simultaneously.

Data Entry and Record Management: Accurately input contract details into the contract lifecycle management (CLM) and Customer Relationship Management (CRM) platforms ensuring all relevant data fields are complete accurate and properly strong ownership of data quality including the ability to identify gaps correct errors and escalate issues promptly.

Database Maintenance and Updates: Maintain and update the CLM database ensuring all information is current and aligned with executed ongoing improvements to contract intake tracking metadata standards workflow efficiency and reporting accuracy.

Validation and Reporting of Contractual Data: Regularly validate key information within existing agreements generating reports and analyzing data to support organizational objectives and ensure data CLM CRM reporting tools spreadsheets and AI-enabled tools where appropriate and approved to support faster review structured analysis trend identification and operational insights.

Identify and Flag Discrepancies: Detect and report discrepancies incomplete information or other issues within contracts to the relevant team members for curiosity and persistence in resolving inconsistencies understanding root causes and helping prevent recurring errors.

Collaboration with Legal and Compliance Teams: Work closely with legal compliance and other relevant teams to clarify contract terms resolve issues and ensure alignment with regulatory and policy clearly professionally and with appropriate urgency when coordinating across teams.

Documentation and Record-Keeping: Maintain organized records of all reviewed contracts amendments and correspondence supporting an accessible and well-maintained archive of contract documentation is complete searchable audit-ready and aligned with internal retention approval and governance requirements.

Technology AI and Process Improvement:Use technology effectively to improve speed accuracy consistency and visibility across contract operations. Demonstrate AI fluency including the ability to use approved AI tools responsibly for contract summarization issue spotting data extraction workflow support quality checks and process improvement while maintaining confidentiality accuracy and appropriate human review.

Execution and Results Orientation:Take ownership of assigned work follow through on commitments meet deadlines and demonstrate the discipline and persistence required to deliver high-quality results in a demanding high-volume environment.

Your Key Strengths:

Attention to Detail: Ability to meticulously review contracts for accuracy completeness and compliance with internal standards ensuring high-quality accuratedocumentation before processing.

Data Entry Proficiency: Skilled in accurately entering high volumes of data into contract management and CRM systems with a focus on maintaining data to work efficiently at scale while preserving precision and consistency.

Contract Analysis: Competence in interpreting contractual terms and conditions identifying key information for reporting and validation and recognizing inconsistencies or curiosity judgment and the ability to learn contract concepts quickly.

Knowledge of Contract Management Tools: Familiarity with CLM systems and CRM software with the ability to navigate and utilize these tools overall technology aptitude including comfort learning new systems using advanced search and reporting functionality working with spreadsheets and leveraging approved AI-enabled tools to improve contract operations.

AI Fluency and Responsible Use:Ability to use AI tools thoughtfully and responsibly to increase efficiency improve quality control extract and organize information identify potential issues and support reporting and analysis. Understands that AI output must be verified and that confidentiality privilege privacy and company policy requirements must be followed at all times.

Reporting and Data Validation: Proficiency in generating reports analyzing contractual data and validating information in agreements to support accurate and timely to identify patterns anomalies and opportunities for process improvement.

Organizational Skills: Capability to manage and prioritize a high volume of contracts and associated tasks maintaining an organized workflow to meet to manage multiple priorities simultaneously adjust quickly to changing business needs and maintain accountability under pressure.

Work Ethic and Discipline:Hard-working reliable self-motivated and disciplined with a strong desire to learn improve and deliver measurable results.

Learning Agility:Quick learner with the curiosity and initiative to understand contract processes business context systems policies and stakeholder needs.

Communication and Collaboration: Strong written and verbal communication skills to effectively liaise with internal stakeholders clarify contract details and support the contract management to communicate issues clearly escalate appropriately and work constructively with Legal Sales Finance Compliance and Operations teams.

Education: College level education required. Paralegal law clerk or similar experience and education is a with contract operations CLM systems CRM platforms data validation reporting legal operations or technology-enabled contracting processes is strongly preferred.

$58000 - $65000 a year

At PointClickCare base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $58000 - $65000 bonus benefits non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range individual compensation is determined by job-related skills and knowledge relevant experience including professional and lived experience and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team: emailprotected

PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 58000 - 65000