Role: Business Analyst (Salesforce)
Location: Toronto, ON
Duration: Long Term Contract
Job Description:
Must-Have
1. Excellent communication skills to effectively interface with management and understand end-user issues
2. Demonstrated technical experience and broad knowledge of applicable IT systems/applications. Salesforce experience is preferred
3. Demonstrated experience in troubleshooting and applying root cause analysis
4. Project management skills with the ability to work independently and collaboratively on cross-functional projects
5. Proven ability to perform effectively in a fast-paced, high-growth, rapidly changing environment
Role descriptions / Expectations from the Role
Analyzes complex business problems to be solved
Identifies, evaluates, designs, and develops systems and procedures that are cost-effective and meet user requirements
Develops integrations, converts data, and configures system settings and options for enterprise-wide applications
Plans and executes unit, integration, and user acceptance testing (UAT); creates specifications for systems to meet business requirements
Influences, owns, and designs the user experience around sales enablement tools, working to maximize ROI
Works with stakeholders and cross-functional teams (sales, finance, marketing, technical, and product teams) to gather requirements, deliver desired information, and address daily business or systems issues
Publishes and maintains dashboards, automated metrics reports, and data analysis to support performance and operations
Provides consultation to users in the area of automated systems, sets up user access, and trains users on applications
Business Analyst (Salesforce) • Toronto, Canada
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