Manager, Business Process Management & Downturn Readiness

Requisition ID: 264146

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The Manager, Business Process Management and Downturn Readiness is accountable for the execution and delivery of Business Process Management (BPM), Downturn Readiness (DTR), and Knowledge Management initiatives across all Canada Collections portfolios, including Scotia Dealer Advantage (SDA).

This role is responsible for building, implementing, and operationalizing BPM and DTR capabilities, including an enhanced Knowledge Management System. The role ensures processes, playbooks, and knowledge assets are practical, auditable, and embedded into frontline execution.

Is this role right for you? - In this role you will:

Business Process Management & Downturn Readiness (Execution Focus)
• Execute BPM and Downturn Readiness initiatives aligned to the enterprise strategy and maturity roadmap established by the Sr. Manager.
• Build and maintain documented processes, playbooks, and execution guides that support steady state operations and periods of increased volume, stress, or regulatory scrutiny.
• Operationalize downturn readiness through documented surge processes, role clarity, decision paths, and readiness testing.
• Partner across internal and external teams to ensure processes align to the Target Operating Model and evolving business conditions.
Knowledge Management System
• Lead and support enhancements in the design, build/updates of the Knowledge Management System (The CURE).
• Manage content migration, rationalization, and decommissioning of legacy repositories to ensure a single, trusted source of truth.
• Ensure platform design aligns to frontline workflows, decision points, and usability requirements.
• Support rollout, stabilization, and adoption activities, including frontline readiness and sustainment.
• Track delivery milestones, risks, dependencies, and outcomes, escalating as required.
Evergreen Governance (Operationalization)
• Execute Evergreen governance standards by supporting defined ownership, version control, review cycles, and audit ready evidence.
• Coordinate periodic and ad hoc document reviews with business Process Owners, Operational Oversight (OOBC), Training, and Quality Assurance teams.
• Incorporate regulatory changes, audit findings, and operational updates into procedures, SOPs, job aids, and process maps.
• Ensure documentation remains accurate, current, and fit for purpose.
• Partner with internal support teams to ensure procedural changes are effectively communicated, embedded, and sustained.
Audit, Risk, and Regulatory Support
• Identify documentation related risks or gaps and execute remediation actions within assigned initiatives.
• Ensure day to day activities align with the Bank’s risk appetite, risk culture, and control frameworks.
People Leadership & Partner Management
• Directly lead Procedure Specialists and BPM contributors, setting clear priorities, expectations, and quality standards.
• Foster a high performance, inclusive team environment focused on delivery, capability building, and continuous improvement.
• Engage cross functional partners to drive alignment and execution
Risk and Controls
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of the respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Post secondary education in Business Administration, Operations Management, Risk Management, Communications, Adult Education, or a related discipline.
• Demonstrated Bank experience, with a solid understanding of enterprise processes, governance structures, risk management, and regulatory expectations within a financial services environment.
• Progressive leadership experience, including leading teams or projects/initiatives, setting priorities, managing delivery, and influencing cross functional stakeholders in a matrix environment.
• Experience in Collections (including retail, small business, or auto/secured portfolios) is considered a strong asset.
• Formal training or coursework in one or more of the following areas is an asset:
o Business Process Management (BPM)
o Knowledge Management
o Change Management
o Risk, Compliance, or Regulatory Affairs
• Demonstrated applied experience translating policy, regulatory, or audit requirements into operationally executable procedures, playbooks, or job aids is an asset.
• Commitment to continuous learning, with the ability to stay current on evolving regulatory requirements, operational standards, and knowledge management best practices.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Scarborough || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.