Talent.com
Resolv Global
Remote Bilingual Customer Support Specialist (English/French-Canadian)Resolv Global • Sarnia, Ontario
Remote Bilingual Customer Support Specialist (English/French-Canadian)

Remote Bilingual Customer Support Specialist (English/French-Canadian)

Resolv Global • Sarnia, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.

This is a fully remote opportunity for candidates in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.


Key Responsibilities

  • Handle inbound customer support inquiries via phone, email, and live chat
  • Assist customers with warranty claims and general product or service inquiries
  • Provide clear, professional, and empathetic customer support in both English and French
  • Accurately document customer interactions and case updates
  • Troubleshoot customer concerns and escalate issues when necessary
  • Maintain strong service quality and response standards
  • Collaborate with internal teams to ensure smooth customer experiences


Compensation

  • $13 USD p/hour
  • Paid weekly


Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

  • Windows 11 PC (Mac not supported)
  • 12–16 GB RAM
  • Dual monitors
  • Webcam
  • Fibre internet with a wired connection
  • Backup power solution
  • Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.


Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

  1. Resume review
  2. Prescreen questionnaire
  3. One-way video interview
  4. Second interview
  5. Client interview


Please note:

  • Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
  • All resumes must be submitted in English to be considered for this position.

Requirements

  • Native or near-native fluency in English and French-Canadian
  • Strong preference for candidates with an authentic Quebecois dialect
  • Previous customer service or customer support experience required
  • Experience handling phone, email, and chat support preferred
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Comfortable working independently in a remote environment
  • Reliable high-speed internet connection and professional remote work setup
  • Ability to multitask and manage multiple customer interactions efficiently


Preferred Qualifications

  • Experience with warranty claims or product support
  • Experience working with North American customers
  • Call center or contact center experience
  • CRM or ticketing system experience
Create a job alert for this search

Remote Bilingual Customer Support Specialist (English/French-Canadian) • Sarnia, Ontario

Similar jobs

Customer Support Specialist - Bilingual English/French

Ministry of Public and Business Service Delivery and Procurement- Service OntarioSarnia, Lambton County, CA
Full-time

Become a Customer Support Specialist with bilingual English and French capabilities in Sarnia.Provide onsite services, ensuring accurate responses to customer inquiries regarding government program... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupDawn-Euphemia, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative a... Show more

 • Promoted

Earn Money Playing Games - Remote

AlmediaDawn-Euphemia, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Elder Care Provider Wanted - Join Our Family As A Compassionate Elder Care Provider In Wallaceburg,

ElderCare.comWallaceburg, Ontario, Canada
CA$19.00 hourly
Part-time

We are a family in Wallaceburg, Ontario, seeking a dedicated and compassionate elder care provider to join us.We are looking for someone who can offer live-in, part-time assistance to provide compa... Show more

 • Promoted

Coordinator, Project

Aecon Group Inc.Dresden, ON, CA
Full-time

This is how Aecon Utilities is committed to delivering projects.Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and ... Show more

 • Promoted

Facteur de Relève à Postes Canada

Canada PostWallaceburg
Temporary

Offrez vos services comme Facteur de Relève chez Postes Canada à Wallaceburg, Ontario.Ce rôle temporaire vous permettra de livrer du courrier tout en bénéficiant d'une expérience enrichissante dans... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaDawn-Euphemia, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaDawn-Euphemia, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Rotating Engineer

CF Industries Inccourtright, on, Canada
Full-time

Engineering and Engineering Services.Engineering and Engineering Services.You will report to the Rotating and Reliability Supervisor within the Maintenance department.The Rotating Engineer is respo... Show more

 • Promoted

Game Tester - Remote

AlmediaDawn-Euphemia, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Customer Service Role - Bilingual (English/French) Job ID: 242462

Ministry of Public and Business Service Delivery and Procurement- Service OntarioSarnia, Lambton County, CA
Full-time

Ministry of Public and Business Service Delivery and Procurement- Service Ontario.Temporary assignments/contracts up to 12 months with possibility of extension.ServiceOntario offers a training prog... Show more

 • Promoted

French/English Customer Service Rep – Government Services

Ministry of Public and Business Service Delivery and Procurement- Service OntarioSarnia, Lambton County, CA
Full-time +1

A government agency in Ontario is seeking a Bilingual Customer Service Representative in Sarnia.The role involves providing quality onsite customer service regarding government programs and service... Show more

 • Promoted

Insurance Account Representative

Shawn Bishundat - Desjardins Agent InternWallaceburg, ON, CA
Full-time

Insurance Account Representative - DesjardinsAgent Team Member.Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Des... Show more

 • Promoted

The Brick Customer Support Specialist

The BrickSarnia, Lambton County, CA
Full-time

Shape customer satisfaction at The Brick by becoming a Customer Service Associate.Deliver solutions and enhance the shopping experience in our retail stores.The Brick is expanding its service team ... Show more

 • Promoted

Personal Support Worker (PSW)

CarePartnersWallaceburg, ON, CA
CA$20.96 hourly
Full-time

Are you proud to contribute your skills to delivering quality health care? PSWs are an integral part of a health care team, and in this role, you will encourage, support, and promote independence f... Show more

 • Promoted

Administrative Support Assistant - Remote Work

HrstalentsolutionsSarnia, Lambton County, CA
Remote
Full-time

Explore the role of Administrative Support Assistant with a focus on remote work.This position offers a chance to perform routine tasks with a structured approach, perfect for organized individuals... Show more

 • Promoted

Dynamic Stylist with Customer Focus

First Choice Haircutters Ltd.Wallaceburg, ON, CA
Full-time

Join our vibrant team as a Dynamic Stylist where creativity meets client engagement.Every haircut and color is an experience tailored to our clients' needs.As a Stylist, your expertise in hair serv... Show more

 • Promoted

Dresden Project Coordinator for Utilities

Aecon Group Inc.Dresden, ON, CA
Full-time

Join Aecon Utilities as a Project Coordinator in Dresden, Ontario, focusing on enhancing utility installations.Coordinate operations to ensure project success and workflow optimization.As a key sup... Show more

 • Promoted

Rotating Engineer

CF IndustriesCourtright, ON, Canada
CA$121,700.00–CA$152,700.00 yearly
Full-time

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably.Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined... Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaDawn-Euphemia, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more