Role: Hardware Asset Manager
Location: Toronto, ON (Hybrid)
Contract
Job Description:
Champion the business implementation / enablement of ServiceNow HAM Pro in enterprise environments. Be part of an end to end delivery of HAM Pro implementation (design → build → test → deploy → hypercare).Deep knowledge of ServiceNow HAM Pro data model and workflows.
Understand HAM Pro impacts on other ServiceNow modules such as ITSM. Strong knowledge with discovery and scanning tools such as ServiceNow Discovery, SCCM, Intune, Qualys. Integration experience with procurement or finance systems (i.e., Coupa).Experience in design and execute hardware reconciliations. Hands-on experience in managing asset classes such as servers, network devices, end user devices. Solid understanding of HAM lifecycle from ordering to disposal.
Demonstrated process design (lifecycle, RACI, SOPs) to meet and align with audit and compliance requirements. Strong documentation and training skills. Building dashboards and reports in ServiceNow. Excellent stakeholder management skills. Analytical mindset with clear metrics and KPI orientation. Experience in a highly regulated industry (i.e. banking) is an asset. HAM related certification is an asset. Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).
Location: Toronto, Ontario, Canada
Contract: CONTRACTOR
Remote: on-site
Skills: ServiceNow HAM Pro, Data Model, Workflows, Discovery Tools, SCCM, Intune, Qualys, Procurement Systems, Finance Systems, Hardware Reconciliations, Asset Management, Documentation, Training Skills, Stakeholder Management, Analytical Mindset, KPI Orientation
Hardware Asset Manager • Toronto, Canada
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