We’re looking for a detail-oriented MX (Member/ Customer Experience) Internal Content & Process Writer to join our brand-new MX Content team. In this role, you'll work closely with our client OURA, Support Ops SMEs and cross-functional teams to document, optimize, and standardize the Standard Operating Processes (SOPs) that power our Member Care team. These SOPs are the backbone of our daily support operations — they help Member Care Representatives respond with confidence across live chat, phone, and email, and increasingly, they support our clients AI capabilities, too.
This is a permanent work from home position based in Portugal.
WHAT YOU'LL BE DOING
Additionally advantageous if you have:
WHAT YOU GET IN RETURN:
OUR RECRUITMENT PROCESS
Remote MX Internal Content & Process Writer (Remote in Portugal) • Airdrie, Alberta
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