Talent.com
Hook & Ladder
Remote Client Success ManagerHook & Ladder • Quebec City, Quebec
No longer accepting applications
Remote Client Success Manager

Remote Client Success Manager

Hook & Ladder • Quebec City, Quebec
6 days ago
Job type
  • Full-time
  • Remote
Job description

We’re Hiring a Client Success Manager! ✍️




You won’t just be managing accounts — you’ll be the strategic force behind driving growth for our clients across Canada. Especially our beloved multi-location restaurant brands. 💥




🎯 Profit-sharing program — When you win, we win! We give our team a stake in the outcome.


🌴 Flexible PTO (Yep, really.)


🏠 100% Remote – Work from anywhere.


🔥 Tons of Autonomy – We trust you to own your work.




We’re looking for a Client Success Manager with a strong foundation in content strategy to join our growing team. You’ll play a critical role in leading client growth, particularly for our multi-location restaurant clients across Canada.


In this role, you’ll be the strategic lead and primary relationship manager, owning content strategy while overseeing a cross-functional team that supports both content execution and performance strategy. From campaign ideation and planning to multi-channel roadmaps and reporting, you’ll help clients achieve meaningful business outcomes through a growth-focused digital marketing lens.




What You’ll Be Doing:





  • Cultivate Client Relationship and Trust: Serve as the main point of contact, building strong relationships with head office stakeholders and local franchisees when needed. Use regular check-ins, feedback loops, and strategic guidance to foster true partnership and drive adoption of marketing strategies.

  • Lead Content-Driven Growth Strategy: Develop and present localized, multi-channel content roadmaps (social, email, web, paid advertising) that align with each client’s goals, brand voice, and community trends; ensuring they’re rooted in audience insights and built to deliver measurable business outcomes. Stay current on content trends and tools, using them to inform and elevate the strategy at every touchpoint.

  • Oversee Cross-Functional Campaign Execution: Collaborate closely with cross-functional team members to ensure a seamless execution that’s aligned with performance goals and maintains brand consistency across channels. Define and interpret key metrics to drive ongoing optimization and demonstrate impact on client growth.




This Job is for You if:



  • 💼 You have 3+ years in Client/Customer Success, Account Management, or Marketing Management roles — ideally in a marketing agency or fast-paced, digitally-focused environment.

  • 🎓 You have a bachelor’s degree (or equivalent) in Marketing, Communications, or a related discipline.

  • 🍽️ You have 1+ years of experience serving restaurant or hospitality clients.

  • 🗣️ You’re fluent in English (C1+), both written and spoken.

  • 📊 You have a deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning.

  • 📋 You have hands-on experience with content workflows and platforms like CMS systems, HubSpot, Notion, Asana, Monday.com.

  • 🧭 You can drive content strategy while overseeing a cross-functional team, including content execution and performance specialists.

  • 🗂️ You’re organized, detail-oriented, and comfortable managing project scopes, timelines, and budgets.




Bonus Points if You:



  • Have experience supporting marketing strategies for QSR, fast-casual, or multi-location restaurant brands.

  • Have written conversion-focused copy (ads, landing pages, SEO blogs, emails).

  • Have experience experimenting with AI tools for ideation, content generation, or streamlining workflows.

  • Speak Spanish (not a deal-breaker, but cool).




Do NOT apply if:



  • You seek a purely tactical writing role without ongoing client-facing responsibilities.

  • You need close oversight to stay on track, or feel uncomfortable working autonomously in a fast-paced setting.

  • You resist feedback, iteration, or collaborative brainstorming.

  • You find it challenging to translate strategic insights into clear, actionable content.

  • You don’t enjoy keeping up with evolving content and digital marketing trends, tools, or technologies.

  • You prefer minimal involvement in client communication or relationship-building.

Create a job alert for this search

Remote Client Success Manager • Quebec City, Quebec

Similar jobs

Remote Customer Success Manager for Scalable SaaS Solutions

CanalsQuebec, Capitale-Nationale, CA
Remote
Full-time

Lead customer success initiatives as a Customer Success Manager in a fully remote environment.Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients th... Show more

 • Promoted

Manager, Customer Success Manager

BioRenderQuebec, Capitale-Nationale, CA
Full-time

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Show more

 • Promoted

Remote Customer Success Manager - Growth & Adoption

KarbonQuebec, Capitale-Nationale, CA
Remote
Full-time

A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success.The role involves building strong relationships with cli... Show more

 • Promoted

Remote Mid-Market Customer Success Manager for Innovative Tech Platform

RiversideQuebec, Capitale-Nationale, CA
Remote
Full-time

Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Show more

 • Promoted

Remote Client Success Lead - Digital Marketing

School ResultQuebec, Capitale-Nationale, CA
Remote
Full-time

A digital marketing agency is hiring a full-time Client Success Representative to join its remote team.The role involves managing client relationships and campaigns, requiring strong project manage... Show more

 • Promoted

Enterprise Customer Success Manager - CAD $120,000 – CAD $132,000 / year - Canada (Remote working)

SuperstarsQuebec, Capitale-Nationale, CA
Remote
Full-time

Enterprise Customer Success Manager - CAD $120,000 – CAD $132,000 / year - Canada (Remote working).This range is provided by Superstars.Your actual pay will be based on your skills and experience —... Show more

 • Promoted

Dynamic Client Success Manager for Remote Customer Engagement

AO Globe LifeQuebec, Capitale-Nationale, CA
Remote
Full-time

Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more

 • Promoted

Customer Success Manager - (Remote - US)

JobgetherQuebec, Capitale-Nationale, CA
Remote
Full-time

Customer Success Manager - (Remote - US).Customer Success Manager - (Remote - US).Jobgether has ALL remote jobs globally.We match you to roles where you're most likely to succeed, and provide feedb... Show more

 • Promoted

Account Manager (Customer Success Focus)

ParentQuebec, Capitale-Nationale, CA
Full-time

Account Manager (Customer Success Focus).Account Manager (Customer Success Focus).We are seeking an Account Manager who will take ownership of client relationships and ensure their long-term succes... Show more

 • Promoted

Remote Client Success & Growth Manager

AO Globe LifeQuebec, Capitale-Nationale, CA
Remote
Full-time

A dynamic insurance company in Ontario is seeking a client success manager.This fully remote position focuses on connecting with clients to understand their needs and offer tailored solutions.The i... Show more

 • Promoted

Remote Customer Success Lead (Contract)

Beyond Media Digital Inc.Quebec, Capitale-Nationale, CA
Remote
Full-time

A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Show more

 • Promoted

Remote Mid-Market Customer Success Manager

RiversideQuebec, Capitale-Nationale, CA
Remote
Full-time

A leading tech company is seeking a Customer Success Manager to work remotely in Toronto, ON.You will manage SMB customer portfolios, drive adoption, and ensure successful outcomes.The ideal candid... Show more

 • Promoted

Remote Client Engagement Manager - Cyber Security

CyberClanQuebec, Capitale-Nationale, CA
Remote
Full-time +1

A leading cybersecurity firm is seeking a Client Engagement Manager to provide superior customer-centric experiences.The role involves overseeing project execution, ensuring seamless onboarding for... Show more

 • Promoted

Customer Success with iboss TAM

ibossQuebec, Capitale-Nationale, CA
Full-time

Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Show more

 • Promoted

Remote Director of Customer Success

CarriersEdgeQuebec, Capitale-Nationale, CA
Remote
Full-time

A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance.The ideal candidate will have over 8 years of experien... Show more

 • Promoted

Customer Success Specialist (Remote - Canada)

Beyond Media Digital Inc.Quebec, Capitale-Nationale, CA
Remote
Full-time +1

Hiring has been closed for this position!.Feel free to apply and we'll consider your application when hiring opens back up again.Circuit Virtual Toursis unifying the visitor experience through virt... Show more

 • Promoted

Remote Mid‑Market SaaS Customer Success Manager

Riverside Technology, inc.Quebec, Capitale-Nationale, CA
Remote
Full-time

A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Show more

 • Promoted

Remote Customer Success Manager: AI-Powered Growth

Motion (Creative Analytics)Quebec, Capitale-Nationale, CA
Remote
Full-time

A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows.This role involves developing onboarding program... Show more

 • Promoted

Customer Success Manager-Enterprise

Search AtlasQuebec, Capitale-Nationale, CA
Full-time

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more

 • Promoted

Mid-Market Customer Success Manager

Riverside Technology, inc.Quebec, Capitale-Nationale, CA
Full-time

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal.But how many of us truly understand the effort that goes... Show more